Summary
Overview
Work History
Education
Skills
Application
Timeline
Generic

Tamika Allen

Durham,NC

Summary

Resourceful Customer and Dispatching Service Representative known for high productivity and efficiency in task completion. Skilled in customer communication, problem-solving, and logistical coordination. Excel at multitasking, prioritizing responsibilities, and operating under pressure to meet tight deadlines.

Overview

14
14
years of professional experience

Work History

Customer and Dispatching Service Representative

Travel Outlook
Durham, NC
05.2019 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
  • Provided customer service over the phone by responding to inquiries about hotel services, local attractions and directions.
  • Coordinated with housekeeping staff to ensure that all guests' special requests were met in a timely manner.
  • Maintained accurate records of reservations for future reference and tracking purposes.
  • Upsold room upgrades when appropriate to increase revenue for the hotel.
  • Processed payments from customers using various methods such as credit cards, cash or bank transfers.
  • Assisted guests with any problems or complaints they may have had during their stay at the hotel.
  • Handled guest check-ins and check-outs according to established policies and procedures.
  • Researched customer feedback related to hotel services in order to improve customer satisfaction ratings.
  • Developed strong relationships with corporate clients through regular communication regarding discounts, promotions and other offers.
  • Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.
  • Utilized computer software programs such as Microsoft Office Suite for efficient record keeping.
  • Ensured that all necessary paperwork was completed accurately prior to guest arrival.
  • Managed online reservations through booking websites such as Expedia or Hotels.com.
  • Responded promptly to emails from customers inquiring about availability or rates for specific dates.
  • Updated customer profiles within the reservation system based on latest contact information received from guests.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Assisted customers by responding to questions about services, amenities and local attractions.

Daycare Worker

Self-Employed
Durham, NC
01.2016 - 04.2019
  • Organized and maintained a safe, clean, and developmentally appropriate environment for children.
  • Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
  • Provided snacks and meals in accordance with dietary guidelines.
  • Monitored children's play activities to ensure safety.
  • Assisted in potty training and diapering children as needed.
  • Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
  • Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
  • Ensured proper supervision of all activities including outdoor playtime.
  • Communicated regularly with parents regarding their child's progress or concerns.
  • Developed age-appropriate curriculums to meet the individual needs of each child.
  • Engaged children in creative play activities such as art projects, music time, story time.
  • Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
  • Maintained accurate daily records of attendance and activities completed by each child.
  • Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
  • Established good relationships with families through open communication about their child's progress.
  • Collaborated with other childcare staff members on planning events or special projects related to childcare services.
  • Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
  • Attended professional development workshops or conferences related to early childhood education topics.
  • Enforced all health and safety standards set forth by state regulations for daycare facilities.
  • Provided support during nap times by reading stories or performing other calming activities with the children.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Responded promptly to any parent inquiries or complaints about the care provided at the facility.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Secured indoor and outdoor premises to protect children.
  • Read aloud and played alphabet games to encourage early literacy.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Recorded child behavior, food, and medication information for supervisors.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.

Childcare Worker Assistant

Kitty Kat Infant and Toddler Care
Durham, NC
09.2009 - 12.2015
  • Assisted in developing and implementing activities that promote physical, mental and social development of children.
  • Organized playtime activities such as arts and crafts, music, reading, outdoor activities and games.
  • Provided assistance to lead childcare worker with daily tasks including diaper changing, meal preparation, and cleaning up after meals.
  • Observed children during playtime and reported any issues or concerns to lead childcare worker.
  • Maintained a safe environment for the children by monitoring their behavior at all times.
  • Assisted in preparing nutritious snacks for the children according to dietary guidelines.
  • Helped maintain records of attendance, nap times, meals served and activities participated in by each child.
  • Read stories aloud to the children to encourage language development and stimulate imagination.
  • Encouraged positive behaviors through positive reinforcement techniques such as verbal praise or rewards systems.
  • Assisted with toilet training when necessary by providing support and guidance.
  • Met with parents on a regular basis to discuss their child's progress and any other concerns they may have.
  • Displayed good judgment when dealing with challenging situations between children.
  • Participated in staff meetings regarding policy changes or new procedures.
  • Ensured that all safety regulations were followed at all times while caring for the children.
  • Prepared materials needed for planned activities ahead of time to ensure smooth execution of plans.
  • Attended professional development workshops related to childcare topics such as nutrition or early childhood education.

Education

Some College (No Degree) - Early Childhood Education

Haywood Community College
Clyde, NC

Skills

  • Stress Tolerance
  • Geographical knowledge
  • Scheduling expertise
  • Strong Organization
  • Transportation Regulations
  • Route Navigation
  • Service Coordination
  • Dispatch Coordination
  • Driver communication
  • Database Management
  • Data Entry
  • Customer Relations
  • Work Order Management
  • Schedule Management
  • Database updates
  • Communication Equipment Operation
  • Critical thinker
  • Customer Relationship Management
  • Verifying coverage
  • Schedule Coordination
  • Scheduling
  • Complaint resolution
  • Call Management
  • Product Knowledge
  • Consultative Sales
  • Appointment Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Typing 40 WPM
  • Technical Support
  • Lead Generation
  • Problem-solving abilities
  • Microsoft Excel
  • Microsoft PowerPoint
  • Critical Thinking
  • Customer Service

Application

Social Worker, Wake County Health and Human Services, Dear (whoever you are sending this to), I am writing to express my strong interest in the Social Worker position at Wake County Health and Human Services. As a dedicated and compassionate social worker with a proven track record of making a positive impact on the lives of individuals and families, I am confident that my skills and experience align perfectly with the requirements of this role., Throughout my career, I have had the privilege of working with diverse populations, including children, adolescents, in various settings such as schools, hospitals, and community organizations. This breadth of experience has equipped me with a deep understanding of the challenges faced by individuals from different backgrounds and has honed my ability to provide effective support and intervention., What excites me most about this position is the opportunity to work within a dynamic and innovative organization like Wake County Health & Human Services. I am particularly drawn to the organization's commitment to social justice and its dedication to empowering individuals to reach their full potential. I firmly believe that every person deserves access to the resources and support they need to thrive, and I am eager to contribute to this mission., In my previous roles, I have successfully implemented evidence-based interventions and collaborated with multidisciplinary teams to develop comprehensive care plans. I am skilled in conducting assessments, providing counseling and therapy, and advocating for clients' rights and needs. Additionally, my strong communication and interpersonal skills enable me to establish rapport and build trusting relationships with clients, colleagues, and community partners., I am confident that my passion for social work, combined with my strong clinical skills and commitment to social justice, make me an ideal candidate for this position. I am excited about the opportunity to contribute to the meaningful work being done at Wake County Health & Human Services and would welcome the chance to discuss how my qualifications align with your organization's goals in more detail., Thank you for considering my application. I look forward to the possibility of discussing my candidacy further., Sincerely, Tamika Allen

Timeline

Customer and Dispatching Service Representative

Travel Outlook
05.2019 - 12.2023

Daycare Worker

Self-Employed
01.2016 - 04.2019

Childcare Worker Assistant

Kitty Kat Infant and Toddler Care
09.2009 - 12.2015

Some College (No Degree) - Early Childhood Education

Haywood Community College
Tamika Allen