Microsoft Office
Leigha Kurz-Garrison
Mason,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Service Coordinator
Warren County Developmental Disabilities Services
Lebanon, OH
07.2021 - 11.2023
- Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation
- Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers
- Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual's interdisciplinary team when acting as technical resource
- Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals
- Complies with guidelines established by DODD and WCDDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI)
- Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files
- Collaborates with other staff to problem solve; identify resources and gaps in service provisions.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Assessed customer needs and developed solutions to meet needs.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service and Support Administrator
Hamilton County Developmental Disabilities Services
Cincinnati, OH
06.2016 - 07.2021
- Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation
- Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers
- Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual's interdisciplinary team when acting as technical resource
- Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals
- Complies with guidelines established by DODD and HCDDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI)
- Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files
- Collaborates with other staff to problem solve; identify resources and gaps in service provisions.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Care Manager
Greater Cincinnati Behavioral Health Services
12.2014 - 06.2016
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
Paraprofessional
Loveland City School District
03.2013 - 06.2014
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Substitute Teacher
Loveland City School District
10.2010 - 03.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Education
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH06.2010
Skills
- Individualized Service Plans
- Rapport and Trust Building
- Service Monitoring and Evaluation
- Client Advocacy
- Meeting Facilitation
- Adaptability and Flexibility
- Problem Solving
- Resource Allocation
- Budget Management
- Empathy and Compassion
- Active Listening
- Critical Thinking
- Data Analysis
- MS Office Expertise
- Professional Speaking
- Trauma-Informed Care
- Government Regulations
- Building Rapport and Trust
- Government Agency Guidelines
- Administrative Duties
- Legal Standards
- Onsite Visits
- Dependable and Consistent
- Spreadsheet Tracking
- Coordinate Work
- Resolve Grievances
- Accurate and Precise
- Word Processing
Activities
During undergraduate education at the University of Cincinnati: involved in the Disabilities Services Program, taking notes professionally for individuals approved by the university to receive assistance from a team of individuals in the area of notetaking. Involved in the Children’s Research Lab, developing, implementing, analyzing, and testing data received from studies designed and administered by self and other lab staff. Developed a course curriculum called “Broken Brains”, including close review of the proposed textbook and utilization of textbook resources to develop and fine-tune a course that ended up being implemented in the core curriculum at the university in the Psychology department – research track.
References
REFERENCES AVAILABLE UPON REQUEST
Certification
- Google - Technical Support Fundamentals - Certified 12/21/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionCareer advancementPaid sick leavePaid time off4-day work weekTeam Building / Company RetreatsSoftware
Microsoft Outlook
Google Docs
Zoom
Microsoft Teams
Google Meet
Skype
Dentrix
Citrix
Gatekeeper
SPSS Software
Rausch Analysis Software
Microsoft Windows
Mac iOS
Timeline
Service Coordinator
Warren County Developmental Disabilities Services
07.2021 - 11.2023
Service and Support Administrator
Hamilton County Developmental Disabilities Services
06.2016 - 07.2021
Care Manager
Greater Cincinnati Behavioral Health Services
12.2014 - 06.2016
Paraprofessional
Loveland City School District
03.2013 - 06.2014
Substitute Teacher
Loveland City School District
10.2010 - 03.2013
Bachelor of Arts - Psychology
University of Cincinnati
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