Leigha Kurz-Garrison

• Created and enriched online gallery listings to draw international interest and promote works for sale.
• Guided gallery visitors through facility and delivered engaging talks on exhibitions to stimulate interest and facilitate sales.
• Photographed and catalogued diverse works to prepare for upcoming exhibitions.
• Monitored inventory of gallery operations supplies and replenished items to maintain required stock.
• Enhanced exhibit quality by researching and selecting artifacts for display in accordance with the museum's policies.
• Assisted in procurement of items of significance to the mission of the museum
• Assisted in developing effective sales displays when engaged in outside sale events
• Established and maintained meaningful relationships with potential customers

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Reduced overhead costs through careful budget management and resource allocation.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Gathered, organized and input information into digital database.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation
• Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers
• Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual's interdisciplinary team when acting as technical resource
• Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals
• Complies with guidelines established by DODD and WCDDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI)
• Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files
• Collaborates with other staff to problem solve; identify resources and gaps in service provisions.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Implemented quality control measures to ensure consistent standards across all services provided.
• Assessed customer needs and developed solutions to meet needs.
• Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
• Managed a high volume of client requests, ensuring timely and effective service delivery.

• Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation
• Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers
• Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual's interdisciplinary team when acting as technical resource
• Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals
• Complies with guidelines established by DODD and HCDDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI)
• Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files
• Collaborates with other staff to problem solve; identify resources and gaps in service provisions.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Coordinated company events and meetings to foster teamwork and boost employee morale.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Arranged transportation and documented details of discharge transition plans.
• Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
• Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
• Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.

• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Reported on student progress, behavior, and social skills to parents.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Provided instruction for students in core subject areas.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.