Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Hi, I’m

Leigha Pagliochini

Frederick,MD

Summary

Being a detail-oriented individual has taught me how to communicate effectively and efficiently.

Organized waitress with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

6
years of professional experience

Work History

Bonefish Grill Restaurants

Server
10.2023 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Bonefish Grill Restaurants

Server
10.2018 - 08.2023

Job overview

  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Fourth Dimension

Server
11.2021 - 09.2022

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Frederick Community College
Frederick, MD

Associate of Arts from Marketing
05-2023

University Overview

Walkersville
Walkersville, MD

High School Diploma
06-2020

University Overview

University Of Tampa
Tampa

Bachelor of Science from Marketing
12-2025

University Overview

Skills

  • Organization
  • Communication
  • Multitasking
  • Teamwork
  • Allergy awareness
  • Effective customer upselling
  • Hospitality and accommodation
  • Bar terminology
  • Wine service
  • Food and beverage pairings
  • Special dietary requirements
  • High-volume dining
  • Time-Management

Languages

American Sign Language
Limited Working

Software

Excel

Social Media

Timeline

Server
Bonefish Grill Restaurants
10.2023 - Current
Server
Fourth Dimension
11.2021 - 09.2022
Server
Bonefish Grill Restaurants
10.2018 - 08.2023
Frederick Community College
Associate of Arts from Marketing
Walkersville
High School Diploma
University Of Tampa
Bachelor of Science from Marketing

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Leigha Pagliochini