Leigha Pierson
Atlanta,GA
Summary
Extremely competent individual with a strong background in customer service, time management, and teamwork while maintaining a positive attitude. Adept at creating a cooperative and cohesive work atmosphere, effectively handling conflicting priorities, and offering outstanding customer service. Recognized for efficiently managing teams, sticking to schedules, and providing clients with exceptional experiences. Proven capacity to perform well in demanding, client-facing positions while keeping efficiency and customer satisfaction as top priorities.
Overview
2
2
years of professional experience
Work History
Team Member
Jamba Juice
09.2022 - 08.2023
- Collaborated with team members to optimize productivity during peak hours.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Created quality beverages for customers following recipes and presentation standards.
- Accurately operated cash register to process customer payments.
- Operated POS system for quick order entry and cash drawer accuracy.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served juices and blended drinks.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Beauty Consultant
Target
05.2021 - 07.2023
- Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
- Monitored current trends to understand fashions and better serve customer needs.
- Recommended complementary purchases to customers, increasing revenue.
- Designed eye-catching merchandise displays that attracted attention from potential customers passing by the store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Administrative Assistant Intern
Kaiser Permanente
06.2022 - 08.2022
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Volunteered to help with special projects of varying degrees of complexity.
Restaurant Hostess
Chili's Restaurant
02.2022 - 05.2022
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Relayed guest comments or suggestions to manager on duty for further action.
Education
Psychology
Clark Atlanta University
Atlanta, GA05.2027
High School Diploma -
San Leandro High School
San Leandro, CA06.2023
Skills
- Safety understanding
- Analytical Thinking
- Computer Skills
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Leadership Qualities
- Money Handling
- Order Preparation
- Product Knowledge
Timeline
Team Member
Jamba Juice
09.2022 - 08.2023
Administrative Assistant Intern
Kaiser Permanente
06.2022 - 08.2022
Restaurant Hostess
Chili's Restaurant
02.2022 - 05.2022
Beauty Consultant
Target
05.2021 - 07.2023
Psychology
Clark Atlanta University
High School Diploma -
San Leandro High School