- Offering time and support to shelters for the homeless, women, and children
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work: Equity, inclusion and support for marginalized communities
- Advocacy for reproductive health education, community empowerment, and minority support initiatives
Leigha Pruitt
Traphill,NC
Summary
Dynamic and compassionate Direct Support Professional with a proven track record at BrightSpring, enhancing client independence through effective care plans and crisis management. Skilled in client documentation and empathetic communication, I foster strong relationships that promote well-being and advocate for clients' rights, ensuring compliance with health and safety standards.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
BrightSpring
07.2025 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Implemented individualized support plans, ensuring adherence to client preferences and needs.
- Monitored client behavior and progress, providing timely feedback for adjustments to care strategies.
- Developed strong relationships with clients, fostering trust and open communication for better outcomes.
- Documented client interactions accurately, maintaining compliance with organizational policies and regulations.
- Provided emotional support to clients, encouraging engagement in social activities to improve well-being.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Teacher's Assistant
Wilkes County Schools
08.2022 - 07.2025
- Assisted lead teacher in developing lesson plans and instructional materials.
- Supported classroom management by implementing behavioral strategies and maintaining a positive learning environment.
- Facilitated small group activities to enhance student engagement and understanding of core subjects.
- Provided one-on-one support to students with diverse learning needs, fostering academic growth and confidence.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Handled class records for attendance, assignment grades and course participation scores.
- Participated in professional development workshops to enhance teaching techniques and educational best practices.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Accounts Receivable and Billing Clerk
Prism Medical Products
09.2020 - 08.2022
- Managed invoicing processes, ensuring timely and accurate billing for all client accounts.
- Reconciled accounts receivable ledgers to maintain accurate financial records and support cash flow management.
- Trained junior staff on best practices in accounts receivable management and billing software usage.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Boosted team efficiency through collaboration with colleagues to identify areas for process improvement in the accounts receivable department.
- Enhanced decision-making capabilities within the organization by producing comprehensive analyses of overdue accounts for management review.
- Developed strong relationships with clients through professional communication, fostering trust in the company''s ability to manage their account needs effectively.
- Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
- Ensured compliance with financial regulations by staying updated on industry standards and company policies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Daycare Teacher
Pleasant Hill Daycare
06.2019 - 09.2020
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe and nurturing environment, promoting social and emotional development among children.
- Collaborated with parents to discuss children's progress, addressing concerns and celebrating achievements.
- Supervised daily activities, ensuring adherence to health and safety regulations for all children.
- Trained and mentored new staff members on classroom management techniques and curriculum delivery.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Developed and implemented behavior management plans.
- Supported students in developing self-esteem and self-confidence.
Food Service Worker
Angry Troll Brewing
01.2017 - 09.2019
- Prepared and served food items in a fast-paced brewing environment.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Trained new employees on food safety standards and brewing operational protocols.
- Developed and maintained positive relationships with customers to foster loyalty and repeat business.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Observed diners to respond to additional requests and determine when meal completed.
Education
Associate of Science - Radiography
Wilkes Community College
Wilkesboro, NC05-2028
High School Diploma -
North Wilkes High School
Hays, NC05-2016
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Client documentation
- Decision-making support
- Health and safety requirements
- Direct patient care
- Team collaboration
- Social skills development
- Crisis management
- Patient management
- Progress documentation
- Medical records management
- Care plan management
- Patient education
- Self-advocacy training
- Medical office administration
- Empathy and patience
Certification
- CPR Certification
- Medication Management
Interests
Timeline
Direct Support Professional
BrightSpring
07.2025 - Current
Teacher's Assistant
Wilkes County Schools
08.2022 - 07.2025
Accounts Receivable and Billing Clerk
Prism Medical Products
09.2020 - 08.2022
Daycare Teacher
Pleasant Hill Daycare
06.2019 - 09.2020
Food Service Worker
Angry Troll Brewing
01.2017 - 09.2019
Associate of Science - Radiography
Wilkes Community College
High School Diploma -
North Wilkes High School