Leigha Sullivan
Boardman
Summary
Highly enthusiastic and self-motivated professional with a proven track record of taking on increased responsibility. Skilled in prioritizing tasks and multitasking to achieve both individual and team goals. Comfortable interacting with individuals at all levels of the organization as well as the public. Possesses strong negotiation and problem-solving abilities, enabling quick, accurate, and efficient resolution of challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PR Executive, Assistant Manager & Tx Coordinator
Fenton Family Dental
03.2021 - 12.2024
- Delivered daily operations using Dentrix Software.
- Previously used Open Dental.
- Welcome and greet patients in a pleasant and professional manner
- Get patients checked in and into the correct operatory
- Check patients out, collect payments/deposits and get them scheduled for their next appointments
- Answer all phone calls high on the tone scale
- Properly route calls, schedule new patients and take messages
- Maintain a full and productive schedule for the Dr
- Determine patient's insurance eligibility and benefits
- Handle the processing of payroll for the entire staff
- Handle all social media accounts
- Posts, reels and TikTok's
- Create monthly marketing campaigns and promotions
- Decorate the office coordinating with the seasons and promotions
Office Administrative Services Floater
Williams Lea
03.2017 - 02.2020
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Followed office workflow procedures to ensure maximum efficiency
- Maintained files and records with effective filing systems
- Supported other teams with various administrative tasks by redirecting calls, disseminating correspondence and scheduling meetings
- Monitored office expenditures and handled all office contracts pertaining to rent and services
- Performed basic bookkeeping and updating the accounting system
- Handled customer complaints and issues
- Monitored office supplies, inventory and placed orders
- Handled all catering orders and arrangements for conference room setup
- Provided professional facilities support to Site Manager with management of physical assets, securing laptops, desktops and furniture
- Provided backup to Facilities Coordinator by supporting, planning and scheduling work orders
Lead Server & Hostess
The Fish Market Restaurant
10.2014 - 10.2019
- Welcomed guests and ascertained their dining needs
- Expedited reservations
- Seated guests and managed restaurant seating chart
- Assured orders were processed in a timely manner, to customer specification and restaurant standards
- Processed electronic payments and handled all cash transactions
- Assisted with scheduling of staff
- Supervised employees
Dietary Aid & Team Leader
Cedar Lane Assisted Living
06.2013 - 09.2014
- Helped patients with self-care by teaching them how to use walkers, canes, special eating utensils, special equipment and techniques for personal hygiene
- Recorded information of patients by making journal entries; notifying supervisors of changes
- Assessed patient's mental and physical condition, as well as their input and output
- Observed patient's weight loss/gain, hypertension and declining blood pressure
- Updated patient's files and provided updates to the Dietary Department
- Assured that each patient received their medication on time
Education
Associates - Public Relations
Prince George's Community College
Largo, MD05.2014
Skills
- Effective Leadership Skills
- Collaborative Team Member
- Innovative Thinking
- Precision in Task Execution
- Effective Organization
- Proficient in Computer Applications
- Prioritization and Time Management
- Quick Adjustment to Change
- Service Excellence
- Social media strategy
Certification
- MGE trained with certifications, 04/01/23
- Completed DDS for Success courses, 04/01/23
- TIPs certified
Timeline
PR Executive, Assistant Manager & Tx Coordinator
Fenton Family Dental
03.2021 - 12.2024
Office Administrative Services Floater
Williams Lea
03.2017 - 02.2020
Lead Server & Hostess
The Fish Market Restaurant
10.2014 - 10.2019
Dietary Aid & Team Leader
Cedar Lane Assisted Living
06.2013 - 09.2014
Associates - Public Relations
Prince George's Community College
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