Leigha Weiss
Durham,United States
Summary
Dynamic FOH Team Member with proven expertise in customer service and salesmanship honed at Smallcakes Cupcakery. Excelled in staff coordination and guest relations, significantly enhancing dining experiences. Demonstrated adeptness in money handling and kitchen safety, ensuring operational excellence. A collaborative team player, committed to maintaining high-quality standards and fostering a welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Smallcakes Cupcakery
Durham, NC
08.2022 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Camp Counselor
Girls Rock Camp
Durham, NC
07.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
C E Jordan High School
Durham, NC2024
Skills
- Salesmanship
- Phone Etiquette
- Order Taking
- Money Handling
- Staff Coordination
- Team Collaboration
- Payment Processing
- Guest Relations
- Professional Appearance
- Greeting guests
- Customer Service
- Payment Collection
Timeline
Camp Counselor
Girls Rock Camp
07.2023 - 07.2023
FOH Team Member
Smallcakes Cupcakery
08.2022 - Current
C E Jordan High School