Summary
Overview
Work History
Education
Skills
Timeline
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Leighan King

Leighan King

Franklin,Indiana

Summary

Dynamic professional with a proven track record at Delta Air Lines, Inc, enhancing sales performance and fostering valuable client relationships. Skilled in customer engagement and problem-solving, I excel in creating welcoming environments and streamlining processes. Achieved significant improvements in client satisfaction and operational efficiency through effective team management and multitasking abilities.

Overview

24
24
years of professional experience

Work History

Sky Club Ambassador

Delta Air Lines, Inc
05.2017 - Current

Welcomed premium clientele professionally.

Enhanced sales performance by implementing effective outreach techniques.

Ensure cleanliness and create a welcoming environment.

Handled adjustments to flight disruptions efficiently.

Foster relationships with valuable clients.

Shipping Coordinator

Khols Department Store
11.2021 - 12.2022
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.

Staffing Coordinator

Assured Nursing
05.2010 - 04.2017
  • Ensured compliance with hiring policies by following established protocols during recruitment process.
  • Coordinated interview schedules for hiring managers and candidates to streamline recruitment process.
  • Ensured timely responses to employee requests for time-off or schedule changes to promote goodwill.
  • Collaborated with HR team to align staffing needs with organizational goals and objectives.
  • Tracked candidate progress through hiring stages to ensure timely follow-ups with applicants.
  • Conducted preliminary interviews to assess candidate fit for specific roles.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Developed and facilitated new-hire orientations.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.

Bartender

O'charlies
03.2001 - 02.2010
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Diploma - General Studies

Indian Creek High
Trafalgar, IN
05.1990

Skills

  • Customer engagement
  • Team management
  • Product knowledge
  • Brand awareness
  • Event coordination
  • Social perceptiveness
  • Revenue generation
  • Brand imaging
  • Guest screening
  • Problem-solving
  • Customer service
  • Multitasking
  • Multitasking Abilities
  • Decision-making
  • Excellent communication
  • Task prioritization
  • Data entry
  • Customer education

Timeline

Shipping Coordinator

Khols Department Store
11.2021 - 12.2022

Sky Club Ambassador

Delta Air Lines, Inc
05.2017 - Current

Staffing Coordinator

Assured Nursing
05.2010 - 04.2017

Bartender

O'charlies
03.2001 - 02.2010

Diploma - General Studies

Indian Creek High
Leighan King