Leighandra Kuhls
Rochester
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Insurance Administrative Assistant
Flaum Management Co
01.2024 - Current
- Implemented electronic filing system, improving document retrieval speed and organization.
- Managed policy documentation and ensured compliance with industry regulations.
- Collaborated with agents to ensure timely policy renewals and maintain positive relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Led efforts to update internal databases, ensuring information accuracy for tenants and vendors.
- Assisted with management of internal claims, including workers' compensation and bodily injury claims.
Administrative Assistant
Flaum Management Co
12.2019 - 01.2024
- Managed calendar schedules, prioritizing appointments and meetings for executives.
- Streamlined office operations by implementing new administrative procedures and workflows.
- Trained junior staff on office protocols, fostering a collaborative team environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Processed invoices effectively to ensure timely payment to vendors
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Server
Texas Roadhouse
05.2016 - 07.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Assisted in implementing promotional events, boosting daily sales through effective upselling strategies.
- Resolved guest complaints promptly, ensuring positive outcomes and repeat visits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Rush- Henrietta Senior High
Rochester, NY 06-2012
Skills
- Phone etiquette
- Invoice processing
- Task delegation
- Calendar management
- Meeting coordination
- Workflow prioritization
- Insurance terminology
- Claims management
- Fast learner
- Problem-solving abilities
- Microsoft office
- Documentation and recordkeeping
Timeline
Insurance Administrative Assistant
Flaum Management Co
01.2024 - Current
Administrative Assistant
Flaum Management Co
12.2019 - 01.2024
Server
Texas Roadhouse
05.2016 - 07.2021
High School Diploma -
Rush- Henrietta Senior High