Leigh Ann Carbajal
Ocala,FL
Summary
Organized and proactive Inside Territory Sales Manager thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Inside Territory Sales Manager
Daikin Comfort Technologies
12.2023 - Current
- Assisted managing the 2 largest Multi-Family accounts in the region. Worked to improve service through quick response time, proactive problem solving
- Established strong relationships and trust with customers through clear communication and transparency
- Collaborated with credit department to minimize disruption of projects
- Built relationships with outside branches through clear communication and collaboration
- Streamlined internal processes by identifying inefficiencies and recommending improvements, saving time and resources for the team.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
CSR, Sales
Daikin Comfort Technology
01.2009 - 12.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait time.
- professionally managed issues in busy, high-stress situations.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Helped customers locate products and checked store system for merchandise at other sites.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Updated account information to maintain customer records.
Office Administrator
Goodman Distribution
01.2007 - 01.2009
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
Education
Skills
- Critical-thinking
- Problem-Solving
- Time Management
- Sales
- Effective Customer Communication
- Customer Service
- Administrative and Office Support
- Managing Multiple Tasks
Timeline
Inside Territory Sales Manager
Daikin Comfort Technologies
12.2023 - Current
CSR, Sales
Daikin Comfort Technology
01.2009 - 12.2023
Office Administrator
Goodman Distribution
01.2007 - 01.2009
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