Leigh Ann Carter
Clinton,North Carolina
Summary
With 27 years expericence in medical office operations and enhancing patient care, I excelled at Paul E. Viser, MD, by streamlining processes and maintaining strict patient confidentiality. My strong work ethic and problem-solving skills, coupled with expertise in insurance billing and patient scheduling, significantly improved office efficiency. I'm known for exceptional customer service and professional telephone etiquette, ensuring high patient satisfaction.
In addition a solid background in phlebotomy techniques and patient care. Successfully conducted blood draws and specimen collection, ensuring high-quality samples for accurate diagnostic testing. Demonstrated proficiency in venipuncture and excellent patient interaction skills.
Overview
27
27
years of professional experience
Work History
Medical Office Manager
Paul E. Viser, MD
06.1998 - Current
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed venipuncture procedures on , geriatrics, and those with challenging veins.
- Performed venipuncture procedures on diverse patient populations, geriatrics, and those with challenging veins.
- Streamlined the sample collection process by effectively using centrifuges and other phlebotomy equipment.
- Reviewed billing problems, researched issues, and resolved concerns.
- Accounting, budgeting, and financial reporting.
Certified Pharmacy Technician
Clinton Drug Company
08.2017 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Cpt - Phlemobist
James Sprunt Community College
Kenansville01-2016
Skills
- Strong work ethic
- Problem-solving skills
- Effective multitasking
- Customer service
- Professional telephone etiquette
- Insurance billing
- Patient scheduling management
- Medical practice operations
- Insurance eligibility and verification
Timeline
Certified Pharmacy Technician
Clinton Drug Company
08.2017 - Current
Medical Office Manager
Paul E. Viser, MD
06.1998 - Current
Cpt - Phlemobist
James Sprunt Community College
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