Leigh Ann Ennis
Vernon
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Cafe Au LA
11.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Deputy Clerk of the Court
Holmes County Clerk of Court
06.2020 - 04.2022
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Matched purchase orders with invoices and recorded necessary information.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
Customer Service Representative, Livestock Special
Jeffers Inc.
11.2017 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Masters Level Counselor
Spectrum Counseling Services
08.2015 - 06.2017
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Education
Bachelor of Science - Dairy And Animal Science
Pennsylvania State University
University Park, PAMaster of Science - Counseling Psychology
Troy University
Troy, AL07-2015
Skills
- Customer relations
- Active listening
- Critical thinking
- Call center experience
- Relationship building
- Verbal and written communication
- Quick typing
- Writing skills
- Customer services
Certification
Alabama Works, Level III Leadership Training
Timeline
Owner
Cafe Au LA
11.2022 - Current
Deputy Clerk of the Court
Holmes County Clerk of Court
06.2020 - 04.2022
Customer Service Representative, Livestock Special
Jeffers Inc.
11.2017 - 11.2019
Masters Level Counselor
Spectrum Counseling Services
08.2015 - 06.2017
Bachelor of Science - Dairy And Animal Science
Pennsylvania State University
Master of Science - Counseling Psychology
Troy University
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