Leighann Galloway
Augusta,KS
Summary
Detail-oriented Assistant Bakery Manager delegating work assignments to effectively utilize associate talents and abilities and maximize bakery department productivity and profits. Minimized shrink through proper utilization of standard practices. Facilitated protocols to maintain safe working conditions.
Overview
24
24
years of professional experience
Work History
Assistant Bakery Manager
Dillons Grocery Store
Augusta, KS
09.2013 - Current
- Maintained and updated daily bakery production records.
- Ensured compliance with health and safety standards in the bakery area.
- Supervised staff members to ensure efficient operations in the bakery department.
- Managed inventory of baking supplies, ingredients, and equipment.
- Coordinated staff scheduling to meet customer demands.
- Provided training to new employees on proper techniques for producing baked goods.
- Monitored quality assurance of all products produced in the bakery department.
- Performed daily checks of temperatures in ovens, refrigeration units, and other food storage areas.
- Reviewed customer feedback and adjusted processes accordingly to improve customer satisfaction levels.
- Conducted regular inspections of work areas to identify potential hazards or violations of safety regulations.
- Ordered necessary supplies for production needs as needed.
- Resolved customer complaints regarding product quality or service issues.
Resort Manager
Lake Almanor Resorts
Lake Almanor, CA
05.2000 - 09.2012
- Ensured compliance with applicable local, state and federal regulations related to resort operations.
- Developed policies and procedures to improve operational efficiency of the resort.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
- Conducted regular inspections of all areas of the resort to ensure safety standards were met.
- Supervised front desk staff in providing excellent customer service experiences for guests.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Monitored inventory levels and ordered supplies when needed.
- Assisted in developing strategies to increase occupancy rates throughout the year.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded to and resolved guest issues or complaints.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06-1985
Skills
- Cost Control
- Merchandising Strategies
- Waste Reduction
- Marketing promotions
- Product Rotation
- Task Delegation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Assistant Bakery Manager
Dillons Grocery Store
09.2013 - Current
Resort Manager
Lake Almanor Resorts
05.2000 - 09.2012
High School Diploma -
El Cajon Valley High School
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