Leighann Haynes
Slidell,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Popeyes and Winn-Dixie as well St.Tammany Clerk's Elections Department. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Skilled in cash handling and fostering collaboration among team members, consistently achieving operational excellence and promoting a positive work environment.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Crew Member
Popeyes
08.2024 - Current
- Delivered exceptional customer service in high-volume, fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Operated kitchen equipment efficiently, adhering to safety protocols and operational guidelines.
- Collaborated with team members to achieve optimal workflow during peak hours, enhancing service speed and accuracy.
- Assisted in training new crew members on food preparation procedures and customer service excellence.
- Processed customer orders accurately, ensuring prompt service while managing cash register transactions effectively.
- Engaged with customers to address inquiries and resolve issues, fostering a positive dining experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Commissioner In Charge
St Tammany Parish Clerk of Court
08.2010 - Current
- Trained and mentored staff on best practices for document management and customer service protocols.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opening and closing the precinct on election day. managing people and paperwork as well as training others how to do so.
- Handling voter records.
- Operation of Voting Machines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Deli/Bakery Clerk
Winn Dixie Supermarket
02.2014 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery displays to ensure optimal product visibility.
- Prepared bakery items by following standardized recipes for quality consistency.
- Operated and maintained baking equipment, ensuring compliance with safety protocols.
- Collaborated with team members to manage inventory levels and minimize waste effectively.
- Trained new staff on bakery procedures, enhancing team performance and service quality.
- Monitored product freshness and quality, addressing issues proactively to maintain standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Used utensils and equipment to portion, wrap and display bakery items.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
- Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
- Assisted in developing seasonal promotions, attracting more customers during peak holiday seasons.
- Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
- Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
- Ensured freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Filled in for management when they were out, completed orders and inventory for two departments, as well as many other management tasks, team leadership, department planning for the week, etc.
Crew Trainer
Popeyes
06.2011 - 02.2014
- Trained new crew members on operational procedures and customer service standards.
- Monitored daily operations to identify inefficiencies and recommend process improvements.
- Fostered a positive work environment by promoting teamwork and effective communication among crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
Education
GED -
Salmen High
Slidell, LA07-2010
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Cash handling
- Attention to detail
- Customer engagement
- Flexible schedule
- Integrity and honesty
- Order management
- Initiative and Self-motivation
- Leadership qualities
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Popeyes
08.2024 - Current
Deli/Bakery Clerk
Winn Dixie Supermarket
02.2014 - 09.2024
Crew Trainer
Popeyes
06.2011 - 02.2014
Commissioner In Charge
St Tammany Parish Clerk of Court
08.2010 - Current
GED -
Salmen High