Leigh Ann Hebert
Lafayette,LA
Summary
Dynamic educator and customer service leader with a proven track record at Westminster Christian Academy, adept in classroom management and relationship building. Excelled in creating engaging learning environments and fostering meaningful connections. Skilled in technology integration and conflict resolution, significantly enhancing student and customer experiences. Demonstrates a growth mindset, inspiring students and staff alike.
Developed skills in educational environment, including effective communication, critical thinking, and curriculum planning. Seeking to transition into new field where these skills can be applied and further expanded. Committed to making positive impact and contributing to team success.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
24
24
years of professional experience
Work History
Teacher
Westminster Christian Academy (Lafayette Campus)
08.2009 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Promoted digital literacy by integrating technology into curriculum.
- Led professional development workshops for peers on effective classroom management techniques.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Lead CSR
Blockbuster Video
01.2005 - 01.2008
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Lead CSR
Acadiana Lanes
10.2000 - 01.2005
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Streamlined communication between departments for improved efficiency and customer experience.
- Implemented feedback from customers to improve processes and enhance overall user experience.
Education
Bachelor of Science - Elementary Education
University of Louisiana At Lafayette
Lafayette, LA05-2009
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Positive role model and mentor
- Growth mindset
- Public speaking
- Conflict resolution
- Differentiated instruction
- Technology integration
- Faculty collaboration
Timeline
Teacher
Westminster Christian Academy (Lafayette Campus)
08.2009 - Current
Lead CSR
Blockbuster Video
01.2005 - 01.2008
Lead CSR
Acadiana Lanes
10.2000 - 01.2005
Bachelor of Science - Elementary Education
University of Louisiana At Lafayette
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