Leighann Jackson
Middletown,NY
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Detail-oriented and knowledgeable Office Manager, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
21
21
years of professional experience
Work History
Medical Office Manager
Crystal Run Medical Services
03.2023 - Current
- My duties entail: make a schedule for a staff of about 10, have to manage 3 offices, answer phones, schedule patients, help the providers, billing/CPT coding/ICD 10coding, order supplies for each office, do deposits, and I do other related office work that requires me to step out of office.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Center Manager
Med Rite/Dr. Basri
10.2020 - 03.2023
- My duties entailed:
- Making the schedule for my staff
- Making sure everything in the office ran smoothly, and efficiently
- Making daily deposit's as needed
- Ordering supplies
- Billing/ICD 10/CPT coding
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 10 employees.
Medical Office Manager
Dr. Zelenko’s Urgent Care
09.2016 - 10.2020
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Answered customer telephone calls promptly and in an appropriate manner
- Handled all Covid-19 nasal swabs and antibody testing
- Phlebotomy
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Practice Manager
Kerstier Health Urgent Care
09.2016 - 01.2019
- My duties entail: hiring new staff, maintaining equipment, ordering medical supplies, ensuring compliance with all government guidelines, guaranteeing medical records are stored properly, completing payroll
- I also had to oversee all encounters and make sure they are completed properly.
Medical Assistant
Kevin Weiner
06.2015 - 09.2016
- My duties entail: answering phones, making appts, ins verification, billing, bringing pts back into the rooms, and some inventory.
Medical Assistant
OMNI Medical Care
01.2003 - 06.2005
- Answering telephones
- greeting patients
- updating and filing patients' medical records
- filling out insurance forms
- scheduling appointments
- arranging for hospital admission and laboratory services
- performing preliminary physical tests, taking blood pressure, weight, and temperature, drug screening, firemen's physicals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Certification - Medical Assisting
Ridley-Lowell Business And Technical Institute - Poughkeepsie
Poughkeepsie, NYSkills
- Medical Practice Operations
- Team Leadership
- Strong Work Ethic
- Change Management
- Team Supervision
- Patient Registration
- Human Resources
- Inventory Control
- Physician Group Management
- EMR Software
- Conflict Resolution
- Billing Processes
Additional Information
- Willing to relocate: Anywhere
Timeline
Medical Office Manager
Crystal Run Medical Services
03.2023 - Current
Center Manager
Med Rite/Dr. Basri
10.2020 - 03.2023
Medical Office Manager
Dr. Zelenko’s Urgent Care
09.2016 - 10.2020
Practice Manager
Kerstier Health Urgent Care
09.2016 - 01.2019
Medical Assistant
Kevin Weiner
06.2015 - 09.2016
Medical Assistant
OMNI Medical Care
01.2003 - 06.2005
Certification - Medical Assisting
Ridley-Lowell Business And Technical Institute - Poughkeepsie
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