Leigh Ann LaFollette

• Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
• Contributed to a positive work environment through effective communication, collaboration, and problem-solving efforts.
• Improved patient satisfaction with timely and accurate processing of prior authorizations for medications.
• Enhanced communication between healthcare providers and insurance companies, ensuring prompt resolution of issues related to prior authorizations.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.

Shopping for customers groceries, communicating by text application and phone, lifting and cleaning out totes,bagging groceries and delivering them to customer's cars.

Verifying medical benefits for home infusion medications and nursing, speaking with customers, insurance companies and doctor's offices.

Pharmacy technician that works with case management and specialty medications. Read prescriptions, obtain prior authorizations, and verify benefits through insurance. Speak to insurance companies, customers and doctor's office.

Responsible in caring for pregnant or parenting mothers and their children in a residential treatment center.