Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leigh Ann Marshall

Morrilton,Arkansas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Retail Banker/Teller II

Farmers and Merchants Bank
Morrilton, AR
05.2018 - Current
  • Assisted customers with account inquiries and transactions.
  • Supported daily banking operations by processing deposits and withdrawals efficiently.
  • Learned banking software to manage customer accounts and transactions accurately.
  • Collaborated with team members to ensure compliance with banking regulations and policies.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
  • Provided support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
  • Identified and reported suspicious patterns of activity to reduce money laundering.
  • Enhanced overall client experience with prompt issue escalation and follow-up on outstanding concerns.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained cash drawer integrity through diligent tracking and balancing.

Medical Office Assistant

BH Neurosurgery Arkansas
03.2016 - 05.2018
  • Managed patient scheduling and appointment coordination to optimize office efficiency.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Assisted in insurance verification and benefit explanation for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.

Bank Teller

Farmers and Merchants Bank
09.2013 - 08.2016
  • Processed customer transactions efficiently and accurately, maintaining high levels of service quality.
  • Managed cash drawer operations, ensuring compliance with bank policies and procedures.
  • Assisted customers with account inquiries, providing informative solutions to enhance satisfaction.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Diploma - Medical Assistant

Southeast College of Technology
Little Rock, AR
02.2002

Perryville High School
Perryville, AR
05.1999

Skills

  • Cash handling
  • Business customer support
  • Positive attitude
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Multitasking Abilities
  • Organizational skills
  • Pleasant and personable
  • Data entry

Timeline

Retail Banker/Teller II

Farmers and Merchants Bank
05.2018 - Current

Medical Office Assistant

BH Neurosurgery Arkansas
03.2016 - 05.2018

Bank Teller

Farmers and Merchants Bank
09.2013 - 08.2016

Diploma - Medical Assistant

Southeast College of Technology

Perryville High School

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