Leighann Miller
Mesa,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Waffle House
Cashier/Server
Mesa, AZ
01.2023 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identify needs of customers promptly and efficiently.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritize and organized tasks to efficiently accomplish service goals.
Customer Service Manager
Hunters Choice Archery Pro Shop
Prescott , AZ
12.2018 - 04.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
Bartender
Matt's Salon
Prescott , AZ
01.2013 - 05.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Some College (No Degree) - Workforce Development
Rio Salado College
Phoenix, AZSkills
- Training & Development
- Flexible and Adaptable
- Multitasking
- Team Management
- Collaboration
Timeline
Waffle House
Cashier/Server
01.2023 - Current
Customer Service Manager
Hunters Choice Archery Pro Shop
12.2018 - 04.2023
Bartender
Matt's Salon
01.2013 - 05.2018
Some College (No Degree) - Workforce Development
Rio Salado College