Leigh Ann Millinder
Kansas City,MO
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Adept at supporting leadership, managing schedules, coordinating events, and maintaining effective communication channels.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Administrative Assistant
North Kansas City School District
08.2015 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized office events such as holiday parties or team-building activities, promoting a positive work culture and boosting staff morale.
Administrative Assistant
American Diabetes Association
08.2001 - 06.2005
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Contributed to continuous improvement efforts by identifying opportunities for enhanced efficiency and effectiveness within existing processes or procedures, implementing changes as needed after seeking necessary approvals from supervisors or management personnel.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Bolstered office efficiency through inventory management, ordering supplies as needed while staying within budget constraints.
- Created and maintained reports, documents, and presentations to assist with administrative support.
Residential Appraiser
Hawkins Appraisals
06.1998 - 06.2000
- Enhanced client satisfaction by providing prompt, detailed, and accurate residential appraisals.
- Maintained strong relationships with clients by offering exceptional customer service and open communication throughout the appraisal process.
- Improved property valuation accuracy by conducting thorough on-site inspections and utilizing advanced appraisal software.
- Ensured compliance with industry standards, adhering to local, state, and federal regulations during all appraisal assignments.
Flight Attendant
Delta Airlines
07.1989 - 10.1999
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Education
Bachelor of Science - Communications
Missouri State University
Springfield, MOSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Customer and client relations
- Critical thinking
- Strong problem solver
- Dedicated team player
Timeline
Administrative Assistant
North Kansas City School District
08.2015 - Current
Administrative Assistant
American Diabetes Association
08.2001 - 06.2005
Residential Appraiser
Hawkins Appraisals
06.1998 - 06.2000
Flight Attendant
Delta Airlines
07.1989 - 10.1999
Bachelor of Science - Communications
Missouri State University
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