Leigh Ann Wallace
Martinsville,IN
Summary
Accomplished Store Manager at O'Reilly Auto Parts, adept in retail inventory management and fostering team leadership. Leveraged outstanding communication skills to enhance customer satisfaction and streamline operations, significantly boosting efficiency. Excelled in problem-solving and multitasking, ensuring high levels of customer service and team collaboration.
Overview
15
15
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
12.2012 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Pharmacy Technician
Wal-Mart Supercenter
03.2001 - 07.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05.1994
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Retail Inventory Management
- Shift Scheduling
- Employee Scheduling
- Work Planning and Prioritization
- Opening and closing procedures
- Strategic thinker
- Payroll Management
- Sales professional
- Customer Response
- Performance Reviews
- Delegating Work
- Employee Terminations
- Risk Management
- Decision-Making
- Teamwork and Collaboration
Timeline
Store Manager
O'Reilly Auto Parts
12.2012 - 07.2016
Pharmacy Technician
Wal-Mart Supercenter
03.2001 - 07.2013
High School Diploma -
Martinsville High School
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