Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Ann Wilson

Nashville,AR

Summary

Dynamic transportation professional with extensive experience as a Terminal Manager at Roadmasters/Bennett Truck Transport. Proven track record in operations management and staff training, achieving a 98.2% customer service score. Skilled in compliance with DOT regulations and optimizing load planning, fostering strong client relationships to enhance service delivery.

Overview

32
32
years of professional experience

Work History

Terminal Manager/Agent

Roadmasters/Bennett Truck Transport
03.2017 - 03.2024
  • Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
  • Fielded customer complaints and comments and rectified issues.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Handled customer complaints and revised process to improve service, boosting customer service scores 98.2%.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
  • Double-checked work orders and deliveries for quality assurance.

Owner LJT Transport

Owner
02.2008 - 04.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Transportation Manager

CMC Joist & Deck
06.1992 - 07.2007
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
  • Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining inventory levels for peak efficiency.

Education

High School Diploma -

Murfreesboro High School
Murfreesboro, AR
05-1982

Skills

  • Staff training and development
  • Transportation planning
  • Operations management
  • Team supervision
  • Load planning
  • Staff supervision
  • Policy enforcement
  • Dispatch
  • DOT regulations
  • FMCSA, EPA, and OSHA regulations compliance
  • Customer service
  • Organizational skills

Timeline

Terminal Manager/Agent

Roadmasters/Bennett Truck Transport
03.2017 - 03.2024

Owner LJT Transport

Owner
02.2008 - 04.2016

Transportation Manager

CMC Joist & Deck
06.1992 - 07.2007

High School Diploma -

Murfreesboro High School

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Leigh Ann Wilson