Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Leighanna Pickrell

Capitola,CA

Summary

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Experience working in corporate and retail environments. Certified in CompTIA A+.

Overview

13
13
years of professional experience

Work History

Computer Repair Technician

IT Amazing!
01.2021 - 08.2022
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Refurbished used computers and technological equipment, saving companies money.
  • Supplied end-user assistance for Type systems via remote and on-site support.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Managed data transfers between systems and Type storage mediums.

Computer Repair Technician

Mobile Kangaroo
09.2018 - 08.2019
  • Inspect, operate, or test machinery or equipment to diagnose machine malfunctions
  • Operating system software — Apple macOS; Handheld computer device software; Microsoft Windows Microsoft Outlook Knowledge of machines and tools, including their designs, uses, repair, and maintenance Knowledge of principles and processes for providing customer and personal services
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it
  • The ability to see details at close range (within a few feet of the observer).
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.

IT Contractor

Earthbound Farms
07.2018 - 08.2018
  • (Danone), San Juan Bautista, CA,
  • Keeping up-to-date technically and applying new knowledge to your job
  • Provide technical support for software maintenance or use
  • Provide technical support for software maintenance or use
  • Monitor computer system performance to ensure proper operation
  • Collaborate with others to resolve information technology issues
  • Reassemble machines after making repairs or replacing parts
  • Converse with customers to determine details of equipment problems
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices
  • Align, adjust, or calibrate equipment according to specifications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Uploaded new software, rolled out updates and applied patches to Type servers upon release to thwart Type and Type threats from penetrating networks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Machine Operator

James Skinner Bakery
10.2010 - 09.2012
  • Serviced, repaired, and tested machines/devices/moving parts and equipment that operate on mechanical (not electronic) principles
  • Operated production machinery, examined products to verify conformance to quality standards, loaded and unloaded items from machines and conveyers, lifted raw materials, and finished products manually or using hoists
  • Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
  • Remove finished packaged items from machine and separate rejected items
  • Replace worn, damaged, or defective mechanical parts.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained equipment performance by lubricating and cleaning components.

E-Commerce Assistant

Goodwill Industries
03.2009 - 05.2010
  • Assessed the value of books using organization’s computer software program, tracked and organized books for sale, and packed orders to be shipped daily
  • Maintained all front office responsibilities; answered phones, inventory of shipping supplies, quality customer service, and resolved complaints and issues
  • Initiate online auctions through auction hosting sites or auction management software
  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns
  • Cancel orders based on customer requests or inventory or delivery problems.
  • Displayed and organized product on inventory shelves in e-commerce storeroom.
  • Photographed merchandise and prepared written descriptions of items for auction on company website.
  • Maintained working knowledge of company products, services and promotions.
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

Education

CompTIA A+ Training Program Certification 220-901 & 220-902 CompTIA Network+ Training Program Certification N10-006 - Computer And Information Sciences

Alliance Career Training Solutions
Salinas, CA
02.2018

Certified Nursing Assistant Certification CNA - Nursing Assistance

Clarkson College
Omaha, NE
10.2012

Skills

  • Skills and Qualifications
  • 2 years’ experience in related fields; customer service, call center, machine operator/repair, E-Commerce
  • Graduate of 6 months IT program at Alliance Career Training School
  • Maintained and updated hardware, software and applications
  • Strong prioritization skills and attention to detail
  • Ability to comprehend complex orders and find solutions
  • Developed excellent rapport and communication with customers and clients
  • Tracked and organized invoices
  • Hardware and Software Installation
  • System Backup
  • PC Refurbishment
  • CompTIA A Certified

Timeline

Computer Repair Technician

IT Amazing!
01.2021 - 08.2022

Computer Repair Technician

Mobile Kangaroo
09.2018 - 08.2019

IT Contractor

Earthbound Farms
07.2018 - 08.2018

Machine Operator

James Skinner Bakery
10.2010 - 09.2012

E-Commerce Assistant

Goodwill Industries
03.2009 - 05.2010

CompTIA A+ Training Program Certification 220-901 & 220-902 CompTIA Network+ Training Program Certification N10-006 - Computer And Information Sciences

Alliance Career Training Solutions

Certified Nursing Assistant Certification CNA - Nursing Assistance

Clarkson College

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Leighanna Pickrell