Summary
Overview
Work History
Education
Skills
Timeline
Generic
LeighAnn  Billsten

LeighAnn Billsten

Clermont,FL

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Experienced Office Manager and administration professional with 17 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

12
12
years of professional experience

Work History

Office Manager

ASAP Business Solutions
Doniphan, MO
03.2014 - 06.2015
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Sourced vendors for special project needs and negotiated contracts.

Travel Planner, Owner - Main Street Travel Group

Self-employeed
02.2003 - 06.2015
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Stayed up to date on travel industry, policies and restrictions.
  • Planned, described and sold itinerary tour packages and promotional travel incentives.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Utilized promotional materials and discounts to sell trip packages to clients.

Executive Assistant to the Executive Director

General Baptist International Women's Ministries
Poplar Bluff, Missouri
02.2013 - 12.2013
  • Supported and assisted executive director in management of facility budgets and business practices.
  • Planned and booked all domestic and international travel for the Executive Director. Compiled detailed schedule including meetings, lectures, and local contacts.
  • Updated and maintained membership database on consistent basis.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Planned all Board of Director meetings and retreats and annual Women's Ministry Retreats.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Arts - Music

Three Rivers College
Poplar Bluff, MO

Skills

  • Decision Making
  • Schedule Coordination
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Microsoft Office Suite
  • Complex Problem Solving
  • Team Management and Supervision
  • Motivational Leadership
  • Multitasking and Prioritization
  • Remote Work Coordination
  • Administration and Operations
  • Intuit QuickBooks
  • Travel Coordination
  • Verbal and Written Communication
  • Friendly and Relatable
  • Research and Analysis
  • Customer Service Management
  • Microsoft Office

Timeline

Office Manager

ASAP Business Solutions
03.2014 - 06.2015

Executive Assistant to the Executive Director

General Baptist International Women's Ministries
02.2013 - 12.2013

Travel Planner, Owner - Main Street Travel Group

Self-employeed
02.2003 - 06.2015

Associate of Arts - Music

Three Rivers College
LeighAnn Billsten