Leigh Anne Aycock
Richmond Hill,GA
Summary
Dynamic and results-driven professional with a proven track record enhancing tenant satisfaction and maintaining high occupancy rates through exceptional customer service and strategic property marketing. Skilled in lease negotiations and fair housing regulations, I excel in enhancing tenant satisfaction and maintaining high occupancy rates through exceptional customer service and strategic property marketing. Skilled in lease negotiations and market research, adept at fostering community engagement and building strong relationships. Achieved significant improvements in resident retention and operational efficiency. I am an accomplished Leasing Consultant with excellent, genuine abilities in customer service, telephone etiquette and any resident issues. I have motivation, determination, the genuine passion for helping people find a home.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
PEM Real Estate Group
09.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Master Cosmetologist
Savvy Nails
05.2014 - 08.2023
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Streamlined inventory management processes to ensure adequate stock levels of essential supplies at all times.
- Reduced appointment cancellations through effective communication with clients regarding scheduling changes or delays.
- Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
- Mentored junior stylists, providing guidance and support in developing their skills and growing their clientele base.
- Fostered a welcoming atmosphere within the salon by engaging with clients and maintaining a positive attitude.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Performed specialized hair treatments for clients, resulting in healthier hair and improved client loyalty.
- Assisted management in promoting salon events and offerings through social media platforms, driving foot traffic into the salon.
- Contributed creatively to photoshoots for promotional materials showcasing the salon''s capabilities in cutting-edge styles and treatments.
- Attended industry conferences and workshops to remain current on evolving trends, enhancing service offerings within the salon.
- Established a loyal client base by consistently providing exceptional services, resulting in increased referrals and word-of-mouth recommendations.
- Increased salon revenue through upselling of premium products and treatments during appointments.
- Boosted client return rates by consistently delivering high-quality services that exceeded expectations.
- Expanded skillset by completing advanced training courses in specialized areas such as hair extensions and color correction.
- Maintained a high standard of cleanliness, ensuring all tools and workstations were sanitized after each appointment.
- Enhanced client satisfaction by providing personalized consultations and tailored hair services.
- Educated clients on proper hair care practices, leading to increased product sales and repeat bookings.
- Collaborated with fellow stylists to develop new techniques and trends, elevating the salon''s reputation within the industry.
- Demonstrated expertise in various color techniques to create customized looks that met client expectations.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Developed new techniques to improve appearance of customer and provide different looks.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed creative techniques to provide clients with latest hairstyles.
- Increased revenue through effective customer service and inventory management.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
High School Diploma -
Venice High School
Venice, FL05.2008
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- File Management
- Organizational capabilities
- Phone and Email Etiquette
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Sales Techniques
- Property Tours
- Unit inspection
- Lease oversight
- Clear Communication
- Lease Renewals
- Closing Techniques
- Leasing Terms and Specifications
- Creative Problem-Solving
- Training and mentoring
- Database Management
- Background Checks
- Team Collaboration
- Property Marketing
- Market Trends
- Background Check Process
- Property tours and inspections
- Lead Generation
- Contract Negotiation
- Effective negotiation
- Property management knowledge
- Prospecting assistance
- Community Engagement
- Organized Mindset
- Cash Handling
- Relationship Building
- Property Inspections
- Prospect qualification
- Maintenance Requests
- Application management
- Competitive Research
- Lead Conversion
- Record preparation
- Market Research
- Local market conditions
- Interpersonal Relations
- Application verification
- Reporting and Correspondence
- Sales proficiency
- Business partnerships
- Property Maintenance
- Business Development
- Staff Management
- Issue Escalation
- Basic Mathematics
- Business processes and procedures
- Event Planning
- Resident Retention Programs
- Critical Thinking
- Tenant relations
- Customer Relations
- Affordable housing programs knowledge
- Dispute Handling
- Social Media Engagement
- Decision-Making
- Sales and Marketing
- Microsoft Office
- Property Showing
- Disturbance Handling
- Sale and Rental Recordkeeping
- Fair housing mandates
- Client Relations
- Mobile Device Operation
- Market Tracking
- Creative and Adaptable
- Building operations
- Employee Motivation and Guidance
- Financial budgeting and reporting
Accomplishments
- Documented and resolved any issues Residents & Future Prospects had which led to solved issues, compromise, happiness & smiles on their faces.
- Received a "BEST of the BEST- most Leases 2.18.24 - 2.26.24 - 2nd place - out of all the Sister PEM Properties & out of all the Leasing Agents- only 4-5 months of working there.
- Achieved communication skills & ways to interact & consistently engage with Residents & Future Prospects by personable & genuine interactions- introducing communication skills over Knock, emails, phone calls & I also created new personable procedures & ways to improve communication between Residents & Future Prospects.
- Resolved product issue through consumer testing.
- Excel in Social Media and Graphic Design marketing.
- Used Microsoft Excel to do Market Surveys. I would like to be trained more using Excel to help with anything & everything else like inventory tracking, expenses, spread sheets, etc. I would like to have proper training and learn more.
- Effectively & successfully achieved short term and long term Leases by utilizing all the skills I have excelled in with accuracy, efficiency, genuineness & pure passion.
Certification
1. Ellis Consulting Training Webinars
2. PEM University Courses
Completing Ellis Consulting Group Webinars & Training
Learned more about Fairhousing, Leasing Consultant techniques- communicating, interactions, rules and regulations, accommodations for Residents & Prospects, Co-worker interactions & boundaries.
Timeline
Leasing Consultant
PEM Real Estate Group
09.2023 - Current
Master Cosmetologist
Savvy Nails
05.2014 - 08.2023
High School Diploma -
Venice High School
1. Ellis Consulting Training Webinars
2. PEM University Courses
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