Served on 13 Teams over 5 years, part of grassroots Agile Transformation effort with now over 50 teams. 2023 NPS rating was 97% based on customer feedback survey.
Facilitated Agile Fundamentals and Product Owner training sessions for over 300 employees with a 85% NPS rating.
Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
Empowered self-organizing teams by providing guidance on roles, responsibilities, and events within the Scrum framework.
Senior Software Quality Analyst
Wegmans Food Markets, Inc
04.2011 - 07.2018
Enhanced software quality by designing and executing comprehensive test plans.
Leader for all customer facing digital products with team of internal QAs and interns.
Collaborated with development teams to proactively insert testing and use cases earlier in development life cycle leading to improved quality and less defects overall.
Employee Communications Specialist
Wegmans Food Markets, Inc
03.2004 - 03.2011
Coordinated the 100 Best Places to Work application including both Culture Audits, working with Senior Leadership and Senior Counsel, and administered the survey process.
Facilitated focus groups throughout the organization with Senior Vice Presidents throughout the company.
Implemented a tracking system for Ask Jack program with automated workflows.
Analyzed data from surveys and focus groups to present to Senior Leadership on employee engagement and areas of opportunities.
Shoppers Club Specialist
Wegmans Food Markets, Inc
10.1994 - 02.2004
Led cross functional Grand Opening Team for 30+ store Grand Opening support. Team scheduling, travel arrangements and other logistics.
Enhanced team productivity by streamlining processes and implementing time-saving strategies.