Leigh Anne Delmege-Stole

In March 2025, I was hired as a Count Team Member for a non-profit Casino.
Complied with gaming commission rules by verifying players' ages (when on the Casino floor).
Audited hand or machine-counted large cash values. Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Handled money, ticket and chips exchanges.
Provided professional services and support in a dynamic work environment.
Worked flexible hours across night, weekend, and holiday shifts.

In September 2024, I was hired as a temporary Member Advocate.

• Education to enrollment
• Treat all Members with respect, patience, and empathy.
• Actively listen, pay attention to details, accurately answer questions, keep our Members informed, and resolve any issues Members experience, de-escalating to the best of my ability.
• Build rapport, instill confidence, and treat Members as people, rather than numbers.
• Working with other teams and individually.
• Receive inbound calls and perform outbound callback requests to help Members with their employer-sponsored and voluntary Benefits.

In January 2025, I was given an opportunity to assist with the Outbound Dialer Campaign as part of the Quality Assurance team.

• Review Case Notes for resolved cases and perform Member outreach.

In March 2025, I was manually selected to transfer to another, newly-acquired division of Businessolver.

• As an Employee Advocate, the details are the same as Member Advocate, but received additional training and process are completed on different platforms.

In January 2023, Automotive Integrations hired me as a part-time contract Data Specialist to help export, import, and manage automotive parts data that would drive clients’ eCommerce websites.

• Obtained, reviewed, compared, and enhanced the quality and completeness of ACES and PIES data

In June 2023, I was offered a lateral move to full-time contract Project Manager to work closely with coworkers to track Project status and progress.

• Oversaw and communicated client expectations, built strong relationships with [clients, vendors, and other] stakeholders, and served as a consistent and trusted point of contact
• Created project proposals (in HubSpot) for potential clients, managed changes to project timelines, budgets, and scopes (via monday.com and MIRO)
• Reviewed invoices (in QuickBooks) and monitored contract payments
• Identified and resolved bottlenecks; tracked service tickets submitted via company website
• Created reports on project milestones and roadblocks and identified solutions to ensure on-time and on-budget delivery
• Utilized and trained users on project management software (like monday.com and Trello) and tools (like HubSpot)
• Facilitated internal and external project meetings, documented meeting minutes (via Google Keep), and tracked action items (on ninety.io) to drive project progress
• Collaborated with cross-functional teams to design user-friendly website interfaces and features using SEO best practices to enhance website visibility and drive organic traffic
• Proofread and audited websites to ensure high quality standards
• Authored elaborate "how-to" documentation and knowledgebase articles (HubSpot), regarding standard operating procedures, company resources, order of operations, timelines, and agendas

In January 2010, Direct Communications, Inc. (DCI) hired me as a contract Image Specialist to obtain and manage Product Images for over 400 manufacturers and manage these images using closed-source software.

• Added and assigned images into DCI's image processor (dubbed "eImage Tool")
• Proactively audited both images and data to ensure high-quality standards
• Implemented quality control measures (such as reporting) to ensure accurate and consistent image processing
• Utilized advanced Excel skills to organize and manipulate data for reporting purposes
• Developed and implemented standard operating procedures as a resource to ensure consistency and efficiency

In June 2010, I was hired as a full-time employee, then in September 2010, I was promoted to Senior Team Lead.

• Trained and mentored Image Team members in image editing techniques and reporting, managing high-volume production, and meeting tight deadlines.
• Managed customer feedbacks, resolved data discrepancies by conducting thorough research and analysis and effective communication, and held employees accountable throughout the process

In 2014, DCI was purchased by LeadVenture (formerly known as ARI). I received an offer to retain my Lead position, which was renamed to Image Team Lead, which included all Senior Team Lead responsibilities.

• Working closely with I.T., drove initiatives to automate manual processes for data management (eBuilder Suite) to reduce work hours and save the company money; identify data management needs and develop tools and solutions to optimize data workflow and usage for the Data Team.
• Worked closely with I.T. to rebuild DCI's Image Tool (dubbed eMediaBuilder) to drastically reduce manual processes, increasing efficiency and productivity for the Image Team.

In April 2007, I was hired as a Print Specialist. After six months, the Site Manager position opened. I applied for and was offered the promotion.

• Managed day-to-day operations of a print shop, overseeing production schedules and ensuring timely delivery of print projects; developed and maintained positive relationships with clients, ensuring high levels of customer satisfaction
• Operated and maintained a variety of printing equipment, including digital printers, wide format printers, electric paper cutters, and bindery machines
• Examined proofs for color quality, formatting, and spelling; inspected final printed products for quality control, ensuring accuracy and adherence to specifications
• Generated and processed accurate invoices for multiple clients using closed-source software

In March 2000, I was hired as a Cashier. Within the first three months, I was promoted to Customer Service Manager.

• Handled customer inquiries, processed returns and exchanges, resolved complaints, and maintained customer satisfaction; trained and supervised cashiers

In September 2000, I applied for and received the "Domestics" Department Manager position.

• Efficiently stocked and organized inventory, maintained accurate stock counts

In September 2001, due to pregnancy, I stepped down to Automotive Technician.

• Performed oil changes on various make and model vehicles; used tire-changing equipment, such as wheel balancers, hydraulic jacks; inspected and repaired tire punctures

In April, 2003, I applied for and received the Cash Office Manager position.

• Oversaw cash office operations, including reconciling reports, balancing registers and preparing deposits
• Assisted Loss Prevention with identifying internal thievery