Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leighanne Dobreff

Steubenville,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Experienced E-Commerce Store Manager with over 6 years of experience working with E-Commerce store websites. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience

Work History

E-Commerce Manager

Battery Shack
San Fernando, CA
11.2017 - Current
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx and DHL.
  • Sent booking requests to freight forwarders and generated bills of lading.
  • Communicated between customers, suppliers and shipping companies to check on deliveries.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Reviewed order data to verify transactions and shipping dates.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Handled day-to-day shipping and receiving overseeing more than 600 packages per day.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Office Associate

Portable Power Inc.
San Fernando, CA
11.2017 - Current
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Prepared over 600 packages for shipment, pickup and courier services for prompt delivery to customers per day.
  • Developed and maintained spreadsheets in Excel to track and chart information such as inventory and costs.

Education

Pharmacy Technician License - Pharmacy Technology

American Career College
Los Angeles, CA
06.2002

High School Diploma -

Steubenville High School
Steubenville, OH
06.1998

Skills

  • Administrative Procedures
  • Vendor Relations
  • Data Entry
  • Mail Sorting and Distribution
  • Office Supplies and Inventory
  • Verbal and Written Communication
  • Microsoft Office
  • Customer Service
  • Excel Spreadsheets
  • Running Errands
  • Customer Inquiries

Timeline

E-Commerce Manager

Battery Shack
11.2017 - Current

Office Associate

Portable Power Inc.
11.2017 - Current

Pharmacy Technician License - Pharmacy Technology

American Career College

High School Diploma -

Steubenville High School

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