Leigh Anne Fetterolf
Oak Ridge,TN
Summary
Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Talented professional promoting many years of experience in cafeteria settings. A determined and capable team player to lead and delegate tasks with poise. A smart Cafeteria Manager offering exceptional staffing, scheduling, and meal preparation talents.
Overview
11
11
years of professional experience
Work History
Teaching Assistant
Oak Ridge City Schools
Oak Rdge, TN
07.2023 - Current
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Graded assignments, tests and papers according to teacher instructions.
- Provided one-on-one support for special needs students.
- Monitored student progress by keeping detailed records of academic performance.
- Facilitated small group instruction sessions on various topics.
- Instructed students individually or in groups to reinforce learning concepts.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Manager of School Cafeteria
Armark
Oak Ridge, TN
12.2016 - 06.2022
- Managed and supervised cafeteria staff, including hiring, training and scheduling.
- Monitored food service operations to ensure quality standards were met and maintained.
- Ordered food supplies from vendors in accordance with established purchasing procedures.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Reviewed student feedback surveys to monitor satisfaction levels with cafeteria services provided.
- Collaborated with other departments within the school district on various projects related to meal services.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
Customer Service Representative
JTV
Knoxville, TN
11.2013 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
Associate of Science - Education
Pellissippi State Community College
Knoxville, TN05-2013
Skills
- Student Engagement
- Student safety
- Classroom support
- Student assessments
- Activity implementation
- Maintaining safe environments
- One-on-one and small group instruction
- Special needs education
Timeline
Teaching Assistant
Oak Ridge City Schools
07.2023 - Current
Manager of School Cafeteria
Armark
12.2016 - 06.2022
Customer Service Representative
JTV
11.2013 - 07.2015
Associate of Science - Education
Pellissippi State Community College
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