Leigh Anne Folino
Pittsburgh,PA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
Work History
Manager
The Skin Center
09.2021 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Receptionist
The Skin Center
08.2017 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Substitute Administrative Assistant
South Fayette School District
07.2013 - 07.2015
- Assist various Principals and Administrative offices as needed by being on call and available for all buildings. Duties included substituting for Receptionists, Attendance Secretaries, and other clerical duties. Responsible manager of private and protected information. Multi phone line management; professional and courteous.
Owner/Manager
Heaven Salon And Day Spa
01.2001 - 01.2004
- Solely responsible for maintaining state licensing, taxes, health insurance and payroll processing. Proficiently maintained health and safety regulations compliant with state guidelines. Oversaw staff from hire to end of tenure. Coordinated continuing education and marketing strategies for individual stylists. Answered all phone lines, welcomed clients, set appointments, maintained the register and ensured customer satisfaction.
Education
High School Diploma -
Gateway Senior High School
Monroeville, PA06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Additional Info
- Ability to adapt efficiently to any environment. Possess both initiative and the ability to comprehend instructions.
- Responsible manager of private and protected information; experience with large client databases and filing systems.
- Strong interpersonal skills allow me to integrate quickly with colleagues and clients; and to remain courteous while multitasking.
- Excellent presentation, positive personality.
Timeline
Manager
The Skin Center
09.2021 - 02.2022
Receptionist
The Skin Center
08.2017 - 09.2021
Substitute Administrative Assistant
South Fayette School District
07.2013 - 07.2015
Owner/Manager
Heaven Salon And Day Spa
01.2001 - 01.2004
High School Diploma -
Gateway Senior High School
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