Summary
Overview
Work History
Education
Skills
Timeline
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Leighanne McClendon

Deville,LA

Summary

Dynamic Operations Manager with extensive experience at Walmart dating back to 2002. Excelling in team leadership and inventory management. Proven track record of enhancing customer satisfaction and boosting performance outcomes through effective problem-solving and employee motivation. Skilled in implementing policies and procedures to ensure compliance and drive operational excellence.

Overview

10
10
years of professional experience

Work History

Operations Manager

Walmart
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Front-end Team Lead

Walmart
04.2020 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Grocery Department Manager

Walmart
11.2014 - 04.2020
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
  • Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.

Education

High School Diploma -

Grant High School
Dry Prong, LA
01-1998

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Planning and implementation
  • Staff training
  • Inventory management
  • Policies and procedures implementation
  • Employee motivation
  • Maintaining compliance

Timeline

Operations Manager

Walmart
01.2022 - Current

Front-end Team Lead

Walmart
04.2020 - 12.2021

Grocery Department Manager

Walmart
11.2014 - 04.2020

High School Diploma -

Grant High School

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Leighanne McClendon