Leighia Wilde-Merkel
Bechtelsville,Pa
Summary
Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to drive team productivity and enhance service quality. Proven track record of fostering a collaborative and adaptable workplace. Reliable machine operator with a strong work history of consistently performing well in fast-paced production environments. Possesses extensive knowledge of quality control measures and manufacturing standards. Demonstrated expertise in equipment operation and maintenance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Operator
Davlyn Group
08.2024 - Current
- Running assigned machinery
- Documenting production
- Working assembly areas
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
Assistant Manager
The Juice Pod
02.2024 - 08.2024
- Closing and opening store
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
machine operator/assembler
Millerknoll
06.2023 - 02.2024
- Operating laminators and gluers
- Using power tools to assemble panels of fiber glass and desk chairs
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
Direct Support Professional
Lifepath
03.2022 - 06.2023
- Responding to emergencies on site
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Keeping up with tidiness of the house
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
crew member/ assistant manager
Mcdonald's
01.2017 - 02.2022
- Closing and opening the store
- Filling the truck orders
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Scheduling
- Doing interviews
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Highschool Diploma -
Pottsgrove High School
Skills
- Problem solving
- Communication
- Analytics
- Adaptability
- Machine operation
- Equipment maintenance
- Medication administration
- Crisis intervention
- Direct support
- Team leadership
- Time management
- Employee training
Certification
- Forklift Certification
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- [State] Driver's License
- OSHA Certified
- Child Development Associate (CDA) Certificate
Timeline
Production Operator
Davlyn Group
08.2024 - Current
Assistant Manager
The Juice Pod
02.2024 - 08.2024
machine operator/assembler
Millerknoll
06.2023 - 02.2024
Direct Support Professional
Lifepath
03.2022 - 06.2023
crew member/ assistant manager
Mcdonald's
01.2017 - 02.2022
Highschool Diploma -
Pottsgrove High School
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