Leigh L Ferrell
Program Manager
Dublin,GA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Program Manager
Community Service Board of Middle GA,
03.2019 - 02.2025
- Manage multiple projects simultaneously under tight deadlines and resource constraints, consistently meeting or exceeding objectives.
- Coordinate team members and schedules to ensure timely and on-budget task completion.
- Maintain and review caseloads weekly to ensure all residents and new clients are scheduled and attended to.
- Document daily progress notes and semi-independent treatment plans.
- Schedule and coordinate doctors appointments and monthly staff work schedules.
- Prepare and submit authorizations for state funding approval.
- Provided front-line customer services, answering phones, screening referrals, and completing intake forms.
- Handle sensitive information with professionalism and maintain compassionate, respectful interactions with clients and team members.
Dispatcher Distributor
Flexsteel Industries Inc
04.2007 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
- Collaborated with team members to ensure smooth workflow and consistent productivity in a fast-paced environment.
- Adhered to safety protocols while operating industrial sewing machines, resulting in zero workplace accidents during tenure.
- Enhanced customer satisfaction with timely completion of custom orders using advanced tailoring skills.
Education
High School Diploma -
West Laurens High School
Dexter, GA05.1992
Skills
Team leadership and direction
Customer service
Data entry
Scheduling
Office administration
Collaboration and teamwork
Active listening
Timeline
Program Manager
Community Service Board of Middle GA,
03.2019 - 02.2025
Dispatcher Distributor
Flexsteel Industries Inc
04.2007 - 10.2018
High School Diploma -
West Laurens High School
Accomplishments
- Certified Counselor in Training (CCIT)
- Georgia Work Ready (2018)
Work Type
Full TimeWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Kara DugganKara Duggan
Teacher at Washington County Board of EducationTeacher at Washington County Board of Education
Amanda CannadyAmanda Cannady
Community Support Worker at Community Service Board OF Middle georgiaCommunity Support Worker at Community Service Board OF Middle georgia
Macee McLemoreMacee McLemore
Receptionist at Community Service Board Of Middle GeorgiaReceptionist at Community Service Board Of Middle Georgia
Marquetta RozierMarquetta Rozier
Instructional Coach at Hillcrest Elementary School – Dublin City SchoolsInstructional Coach at Hillcrest Elementary School – Dublin City Schools
Demetrice HowardDemetrice Howard
Reasonable Accommodation Specialist at GovstriveReasonable Accommodation Specialist at Govstrive