Leightee Malloy
Sharpsville,PA
Summary
Accomplished and energetic Sale associate. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, computers and very good people skills. Very Punctual and Very Pronfessional
Overview
11
11
years of professional experience
Work History
Behavior Health Technician
Paoletta Counseling Services
Mercer, PA
12.2021 - Current
- Provided direct care and support to individuals with mental health issues in a residential setting.
- Maintained accurate records of client progress and behaviors.
- Monitored clients' physical and emotional wellbeing.
- Assisted clients with activities of daily living, such as bathing, dressing, eating, and grooming.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
- Assessed safety risks in the environment and took appropriate actions when necessary.
- Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
- Provided crisis intervention services as needed during times of distress or agitation.
- Encouraged positive self-esteem among clients by providing feedback and recognition for accomplishments.
- Supported family members through the process of understanding mental illness diagnoses.
- Documented behavioral incidents to keep accurate records.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted in designing individualized behavior plans for clients.
- Provided direct instruction to clients on a variety of skills, including communication, socialization, and self-care.
- Instructed family members on how to implement behavior plans at home.
- Promoted positive behaviors through verbal praise and tangible rewards.
- Assisted BCBAs with research projects related to Applied Behavior Analysis techniques and practices.
Front Desk Associate
Hampton inn & Suites
West Middlesex, PA
05.2015 - Current
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Issue room keys and escort instructions to bellhops
- Make and confirm reservations
- Keep records of room availability and guests' accounts, manually or using computers
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Transmit and receive messages, using telephones or telephone switchboards
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Child Care Assistant
ABC Corner
Hermitage, PA
10.2012 - 07.2013
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Provide care for mentally disturbed, delinquent, or handicapped children
- Sanitize toys and play equipment
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Operate in-house day-care centers within businesses
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Assist in preparing food and serving meals and refreshments to children
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Help children with homework and school work
- Sterilize bottles and prepare formulas
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Accompany children to and from school, on outings, and to medical appointments
- Place or hoist children into baths or pools.
Education
High School Diploma - general
Sharon High School
06.2010
Skills
- CLERICAL
- MATHEMATICS
- SECURITY
- Customer and Personal Service
- Reading Comprehension
- Social Perceptiveness
- Judgment and Decision Making
- Clerical Monitoring
- English Language Persuasion
- Service Orientation
- Critical Thinking
- Speaking Public Safety and Security
- Active Listening Instructing
- Administration and Management Communications and Media
- Coordination Customer and Personal Service
- Computers and Electronics Coordination
- Mathematics
- Behavioral Analysis
- Documentation Skills
- Activity Monitoring
- Customer Service
- Upselling Strategies
- Relationship Building
- Hospitality Services
- Interpersonal Skills
Personal Information
Title: Front Desk Associate - Hampton inn & Suites
Timeline
Behavior Health Technician
Paoletta Counseling Services
12.2021 - Current
Front Desk Associate
Hampton inn & Suites
05.2015 - Current
Child Care Assistant
ABC Corner
10.2012 - 07.2013
High School Diploma - general
Sharon High School
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