Leighton Ellsworth
Milton,FL
Summary
Dynamic individual with hands-on experience in Customer service and Conflict resolution and talent for navigating New challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Collections Consoler
Navy Federal Credit Union
04.2022 - Current
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Established relationships with customers to encourage payment of delinquent accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- collaborated with other representatives on collections processes to incentivize team members to achieve production goals.
- Exercised composure under pressure and in escalated customer service scenarios through empathy.
Deli Clerk
Publix
08.2019 - 04.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Manager
Whataburger
01.2018 - 08.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduled for a team of 70+ provided optimal teams for shifts which kept labor costs to a minimum.
Shift Manager
Wendys Restaurant
06.2014 - 12.2017
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Southwestern Randolph Highschool
Asheboro, NC06-2015
Skills
- Analytical and critical thinking
- Reliable and accountable
- Effective time management
- Quality control expertise
- Relationship building
- Team management
- Communication
- Conflict resolution
- Task prioritization
Timeline
Collections Consoler
Navy Federal Credit Union
04.2022 - Current
Deli Clerk
Publix
08.2019 - 04.2022
Manager
Whataburger
01.2018 - 08.2019
Shift Manager
Wendys Restaurant
06.2014 - 12.2017
High School Diploma -
Southwestern Randolph Highschool
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