Leighton Miles
Long Island City,NY
Summary
Dynamic and results-driven professional with experience at New York Presbyterian, excelling in environmental services and sanitation practices. Bilingual in Spanish and English, I leverage strong communication and leadership skills to enhance team performance and ensure a safe, clean environment. Proven ability to implement effective cleaning techniques and maintain high standards of quality assurance.
Overview
19
19
years of professional experience
Work History
Environmental Services
New York Presbyterian
New York, NY
01.2023 - Current
- Respond to calls for housekeeping problems, such as spills.
- Clean, disinfect, and sanitize patient rooms, waiting rooms, restrooms, surgical areas, cafeterias, and offices.
- Replace bedding, and make beds.
- Vacuum, sweep, and mop the floors.
- Replace toiletries.
- Empty trash cans.
- Dust the shelves.
- Clean windows.
Assistant Store Manager
Famous Footwear
New York, NY
01.2016 - 01.2023
- Responsible for organizing and maintaining the well-being and productivity of 20 sales, stock, and custodial staff members.
- Aiding in the new hire process; includes interviewing, training, and evaluating performance.
- Maintaining daily store operations such as scheduling, payroll, cash handling, sales monitoring, protocol enforcement, setting up marketing displays, and task delegation to increase staff involvement and ensure productivity.
- Managing store inventory through auditing and cross-referencing inventory to reduce company shrinkage.
- Operating customer service desk in handling returns, exchanges, and complaints to ensure the client experience is positive and rewarding for the store.
Sales Associate
Famous Footwear
New York, NY
01.2013 - 01.2016
- Enriched the customer experience by providing them with product information and recommendations while offering excellent customer service, which boost sales.
- Aided in recovering the sales and stock floor by organizing and replacing merchandise.
- Provided cash, credit, debit, and check transactions to customers.
- Supported the store by counting cash drawers and store safe while also helping count deposits going to financial institutions.
Porter/Maintenance Worker
Aampro Training, Inc.
Bronx, NY
01.2006 - 01.2013
- Responsible for maintaining clean public and office spaces at all times and assisting in minor plumbing repairs, electrical work, plastering, and painting.
- Knowledgeable in carpet and floor cleaners, buffing, waxing, and shampooing as well as using power and hand tools and wiring.
- Ensured that garbage and other materials were taken to the required place for pick up at the appropriate time.
- Provided customers who had maintenance issues with emergency services.
- Ordered and replenished supplies necessary to maintain the building, offices, and sidewalk.
- Loaded, transported, and furnished materials, tools, and supplies essential for building maintenance.
Education
Certificate In Electrical Installation -
Berk Trade & Business School
Queens, NY01.2021
General Education Development Diploma -
University of Albany
Albany, NY01.2001
Skills
- Bilingual: Spanish and English
- Strong verbal and written communication
- Electrical installations
- Chemical Safety
- Inventory restocking
- Good customer service
- Coaching
- Leadership
- Teamwork
- Sanitation practices
- Cleaning techniques
- Employee training
- Safety compliance
- Customer service
- Time management
- Team building
- Problem solving
- Communication skills
- Quality assurance
- Task delegation
- Environmental services
- Disability services awareness
- Environmental hazards
Timeline
Environmental Services
New York Presbyterian
01.2023 - Current
Assistant Store Manager
Famous Footwear
01.2016 - 01.2023
Sales Associate
Famous Footwear
01.2013 - 01.2016
Porter/Maintenance Worker
Aampro Training, Inc.
01.2006 - 01.2013
Certificate In Electrical Installation -
Berk Trade & Business School
General Education Development Diploma -
University of Albany
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