Summary
Overview
Work History
Education
Skills
Programproficiencies
Timeline
Generic
Leighton Rowell

Leighton Rowell

McKinney,TX

Summary

Hardworking employee with over Number years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance.

Overview

13
13
years of professional experience

Work History

Maintenance Crew Member

Costco
08.2022 - 10.2024
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.

Manager

The Plant Market
04.2017 - 07.2021
  • Ordering new products for all seasons such as; plants, ceramics and chemicals.
  • Assisting owners with day-to-day operations such as; banking, hiring and firing, taxes, sales, scheduling employee's work weeks & accounting.
  • Finding new growers/ suppliers to work with while building relationships for long-term business goals.
  • Assisting customers with superior customer service while answering questions about products while helping them make informed decisions on products.
  • Providing customers with landscape quotes and scheduling clients for landscaping.
  • Designing product placement in and outside the store.
  • Designing product banners and signs with local companies to showcase the business and sales going on at the time.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Loan Processor

Red Diamond Home Loans, LLC
04.2017 - 10.2018
  • Took loan applications from loan officers and prepared files for initial submission to several lenders for review.
  • Put files together such as pulling credit, ordering title, ordering Hazard, ordering appraisals from multiple AMC companies.
  • Entering fees for initial Loan estimate and sending out initial disclosures for borrowers review and signatures.
  • Cleared conditions from Underwriters and worked with all borrowers, lenders and title companies to ensure all documents were all cleared to insure a CTC. (Cleared to close)
  • Sent loans to BMG for initial review of all cd's and loan documents.
  • Scheduled closing with lender, title, BM&G and borrowers.
  • Up to date on all TRID related information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Loan Processor I

Guild Mortgage Company
10.2016 - 04.2017
  • Received loan documents from LO (Loan Officer) for initial review
  • Reviewed each loan package to ensure all documents were signed, dated in compliance with state and federal laws
  • While also scrubbing the file to construct a borrower needs list for items that were missing from each loan package
  • Ordered & reviewed appraisals, final inspections, title work, homeowners insurance, mortgage insurance, USPS, and calculated borrower income for qualifying
  • Reviewed and cleared conditions from underwriters, while also working with the borrowers & LO's so all conditions were cleared for final loan approval
  • Stayed in contact with borrowers, LO's, realtors, title offices during the whole loan closing process to ensure a smooth & successful closing
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.

Lone Registration and Disclosures Specialist II

Plaza Home Mortgage
07.2012 - 03.2015
  • Sort and identify incoming loan documents to ensure proper delivery to meet state and federal requirements on specific loan programs
  • Check over initial RESPA documentation to ensure they meet proper compliance guidelines as regulated by law
  • This involves detailed analysis of the GFE, TIL, Itemization, 1003 and other RESPA documents with added insight into new Qualified Mortgage regulations
  • Verify personal information on borrowers to certify accurate information is provided, including SSNs, Addresses, FICO scores, and Loan Officer NMLS
  • Calculate and disclose RESPA documentation to borrowers for review
  • Keep an open line of contact with client companies to provide assistance on file status, compliance questions, and submission processes
  • Systems that were needed to do this job would include, DataTrac, Point, Doc-publisher, Docu-Tech, Excel, Word, Compliance eagle, QM points and fees test and Outlook
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Office Assistant

First American Title Company
06.2011 - 01.2012
  • Assisting escrow officers with data input by entering check amounts, routing numbers, dates, names and addresses when checks were signed
  • Mailed out checks to borrowers, lenders, and all other parties included in the loan process
  • Answered calls and helped escrow officers set up closing dates
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Education

Diploma - Business

Liberty High School
McKinney, TX
04.2009

Skills

  • Datatrac/Docutrac
  • Calyx Point
  • Microsoft Office Suite (Excel, Word, etc)
  • Doc-Publisher
  • Compliance Eagle
  • Microsoft Outlook
  • Effective Communication
  • Organization and Multitasking
  • Team Leadership

Programproficiencies

  • Datatrac/Docutrac
  • Calyx Point
  • Microsoft Office Suite (Excel, Word, etc.)
  • Doc-Publisher
  • Compliance Eagle
  • Microsoft Outlook

Timeline

Maintenance Crew Member

Costco
08.2022 - 10.2024

Manager

The Plant Market
04.2017 - 07.2021

Loan Processor

Red Diamond Home Loans, LLC
04.2017 - 10.2018

Loan Processor I

Guild Mortgage Company
10.2016 - 04.2017

Lone Registration and Disclosures Specialist II

Plaza Home Mortgage
07.2012 - 03.2015

Office Assistant

First American Title Company
06.2011 - 01.2012

Diploma - Business

Liberty High School

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Leighton Rowell