Leighton Shreeves
North Lauderdale,USA
Summary
Experienced with airport operations and supervisory responsibilities, ensuring smooth and efficient functionality. Uses leadership skills to coordinate teams and resolve issues promptly. Track record of maintaining compliance with safety regulations and enhancing operational workflows.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Flight Dispatcher Officer
Spirit Airlines
Dania Beach, Florida
05.2024 - 05.2026
- Monitored en route weather and NOTAMs to provide timely support and updates to flight crew, enhancing situational awareness.
- Coordinated flight schedules to optimize routes and reduce delays, improving overall flight efficiency.
- Ensured compliance with FAA regulations and company policies, maintaining operational integrity and safety.
- Planned and released flight plans for domestic and international operations
Airport Operations Supervisor
Spirit Airlines
Fort Lauderdale, Florida
07.2017 - 05.2024
- Prioritized safety protocols in operational settings., in an active operational environment.
- Managed gate operations by monitoring flights, reporting delays, and coordinating fuel loads to maintain service continuity.
- Communicated with flight crews, OCC, and station colleagues to ensure operational clarity and efficiency.
- Supervised daily airport operations to ensure safety and efficiency in passenger and cargo handling.
- Coordinated with airline personnel to optimize gate assignments, enhancing on-time performance.
- Managed team performance through effective training, mentoring, and staff evaluations.
- Maintained accurate records of operational activities and reported incidents in a timely manner to comply with regulatory requirements.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
Lead Guest Service Agent
Spirit Airlines
Fort Lauderdale, Florida
01.2016 - 07.2017
- Checked boarding passes for accuracy, upgraded seats, and coordinated deplaning and boarding of flights. Jet bridge certified.
- Assisted customers with check-in, issued tickets, provided flight information, and checked in baggage to ensure a smooth travel experience.
- Greeted customers and provided information and assistance to enhance their travel experience.
Customer service Agent
JAMAICA DISPATCH SERVICES
SANGSTER INTL AIRPORT, JAMAICA W.I
10.2013 - 12.2015
- Led customer service team to enhance support efficiency and improve customer satisfaction rates.
- Resolved escalated customer concerns promptly to ensure satisfactory outcomes and maintain long-term relationships.
- Providing superior customer service, while managing funds and preparing financial reports daily.
- Implemented process improvements that streamlined workflows, reducing response time for customer inquiries.
- Trained new hires through recognition, constructive feedback, and team supervision to enhance the onboarding experience.
- Created training programs for new hires to foster skill development and strengthen team cohesion.
- Supervised team during shifts to ensure efficient operations.
Education
FAA certified Aircraft Dispatcher Certification -
TECHNICAL AVIATION SERVICES, INC.
Doral, FL06-2023
Associate of Science - Architectural and Construction Technology
MONTEGO BAY COMMUNITY COLLEGE
09-2013
Skills
- Technical report writing
- Attention to detail
- Decision-making capacity
- Problem-solving
- Analytical thinking
- Flight planning
- Time management
- Teamwork and collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
Certification
- FAA AIRCRAFT DISPATCHER CERTIFICATION
- OPERATIONS LEAD AGENT CERTIFICATION
- FORT LAUDERDALE AIRPORT EMERGENCY TRAINING CERTIFICATE
Timeline
Flight Dispatcher Officer
Spirit Airlines
05.2024 - 05.2026
Airport Operations Supervisor
Spirit Airlines
07.2017 - 05.2024
Lead Guest Service Agent
Spirit Airlines
01.2016 - 07.2017
Customer service Agent
JAMAICA DISPATCH SERVICES
10.2013 - 12.2015
FAA certified Aircraft Dispatcher Certification -
TECHNICAL AVIATION SERVICES, INC.
Associate of Science - Architectural and Construction Technology
MONTEGO BAY COMMUNITY COLLEGE