Leighton Smith
New Iberia,LA
Summary
Adept Technical Lead with a proven track record at Prestige Services, enhancing system performance and client satisfaction through meticulous attention to detail and superior customer service. Skilled in multitasking and organization, successfully led teams to achieve project goals under pressure, leveraging both technical expertise and exceptional communication skills.
Overview
22
22
years of professional experience
Work History
Technical Lead
Prestige Services
02.2024 - Current
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Master Barber
C & G Services
10.2002 - Current
- Kept business compliant with applicable government standards.
- Styled hair according to customer preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Managed business customer service, responding to requests and concerns promptly.
- Developed a loyal clientele base through exceptional customer service and attention to detail.
- Collaborated with team members for efficient scheduling and optimal salon operations.
Process Engineer
Peppers Unlimited of Louisiana
02.2022 - 08.2024
- Provided technical assistance to production team when issues arose.
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Coordinated with suppliers to resolve raw material issues affecting production schedules.
- Optimized manufacturing processes by implementing continuous improvement initiatives and lean methodologies.
- Implemented standardized work instructions, enhancing operator understanding of critical tasks and improving workflow consistency.
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LASkills
- Team motivation
- Attention to Detail
- Works Well Under Pressure
- Customer Service
- Power Tools and Equipment
- Written/Verbal Communication
- Multitasking and Organization
Timeline
Technical Lead
Prestige Services
02.2024 - Current
Process Engineer
Peppers Unlimited of Louisiana
02.2022 - 08.2024
Master Barber
C & G Services
10.2002 - Current
High School Diploma -
New Iberia Senior High School
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