Detail-oriented Product Manager and certified Professional Scrum Master with over 2 years of experience in project and product management. Driven and strategic with a proven history of successful product launches and maintenance.
Overview
4
4
years of professional experience
Work History
Product Manager
Qvest.US
08.2021 - Current
Managed the development and rollout of 3 major product launches and continuous platform fixes for the scheduling system of a major international streaming service
Identified opportunities for product improvement through analysis of current processes and collaboration with stakeholders and the development team
Documented user stories and refined product backlog on a continuous basis
Led user acceptance testing for all product launches for 100+ global system users
Senior Associate, Client Success
Challenger Inc.
04.2021 - 07.2021
Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Collaborated with internal stakeholders to manage project communications and timelines
Lead Generation Specialist
Challenger Inc.
08.2019 - 04.2021
Launched a cross-functional lead generation initiative between the sales and marketing teams
Created, ran, and tracked high-volume email campaigns that generated over $3m in pipeline and 200+ marketing leads
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group