Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Leighton Wise

Charlotte,NC

Summary

Innovative Digital Product Manager with experience in managing all stages of product lifecycle from concept to market launch. Possess strengths in cross-functional team leadership, strategic planning, and user-centered design. Demonstrated ability to drive growth and improve customer experiences through data-driven decision-making processes and digital innovation. Successfully propelled previous work projects forward by implementing efficient workflows and fostering collaborative environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Digital Product Manager

Truist Bank
Charlotte, NC
08.2022 - Current
  • Supported four different products: LightStream Unsecured Loans, Small Business Lending, Small Business Credit Cards, and Truist Trade.
  • Established productive partnerships with other Digital Commerce (DC) Product Managers and Owners, overseeing small business banking and deposit products within the DC division.
  • Collaborated closely with various stakeholders and line-of-business partners to ensure the seamless execution of projects and initiatives.
  • Played a key role in designing and launching an enhanced user experience for digital applications related to Small Business Loan/Line of Credit, Small Business Credit Card, and Truist Trade, driving improved usability and customer satisfaction.
  • Built, maintained, and prioritized a digital product roadmap for multiple products.
  • Established successful relationships with internal legal, risk, and compliance partners to ensure that all changes were within regulatory and compliance requirements, ensuring protection of the bank.
  • Leveraged advanced analytics tools and techniques to monitor and optimize the performance of digital products, resulting in enhanced user engagement and conversion rates.
  • Successfully implemented regulatory requirements mandated by the CFPB (Reg.). 1071) into digital business lending and credit card applications, ensuring compliance, and mitigating risks.
  • Developed and maintained a comprehensive field catalog for digital acquisition products, guiding the creation of user input fields in digital applications to capture essential user information accurately and efficiently.
  • Authored a detailed manual for digital small business acquisition products, meticulously reviewed by Legal, Risk, and Compliance partners to ensure alignment with regulatory standards and organizational policies.
  • Selected as a member of the Teammate Advisory Group (TAG) under the Digital and Care Center Banking department, representing DC colleagues, and contributing to strategic discussions and initiatives.
  • Served as a Peer Mentor to participants in the 2023-2024 Leadership Development Program, providing guidance and support through bi-monthly educational rotations across enterprise departments.
  • Identified opportunities for UI and back-end processing to support an increase in conversion rates for submitted applications by an increase of 13% month over month for Truist Trade.
  • Championed being the voice of the customer, as well as the voice of the business, to enhance product performance and stability.
  • Mentored and coached new teammates for onboarding, career development, and company culture.
  • Leveraged Voice of the Customer (VoC) insights to prioritize product enhancements, driving measurable improvements in user satisfaction and engagement.
  • Integrated LightStream unsecured consumer lending to the Digital Commerce Truist platform is increasing ROI by 35% in the first 30 days of inception.
  • Conducted user research to enhance user experience and improve product design.

Prepaid Implementations Analyst I

FIS Global
Charlotte, North Carolina
10.2021 - 08.2022
  • Successfully migrated 6 FIS Prepaid clients to a new cardholder digital platform, ensuring a seamless transition and client satisfaction.
  • Troubleshot and resolved technical issues with developers and product SMEs within quick SLAs, enhancing client experience and operational efficiency.
  • Established strong relationships with business partners, clients, and offshore technical developers, ensuring clear communication of goals and timelines, resulting in the timely completion of tasks and projects.
  • Managed the successful deconversion of three clients from the FIS Prepaid platform, streamlining processes, and minimizing disruptions.
  • Identified and implemented efficiencies in the conversion process for new and existing clients on the FIS Prepaid Digital Cardholder Platform, improving deployment timelines by 15%.
  • Managed multiple projects concurrently, tracking achievements, and addressing blockers to meet objectives and timelines.
  • Defined project roles for internal stakeholders and clients, ensuring clarity and accountability throughout project lifecycles.

Consumer Digital Product Strategy & Delivery Speci

SouthState Bank
Columbia, SC
10.2019 - 10.2021
  • Became a Subject Matter Expert (SME) in Consumer Digital Products and Services, overseeing day-to-day operations, department reporting, and strategy development.
  • Oversaw third-party eBankingAudits, achieving a rating of Sufficient and ensuring compliance with regulatory standards.
  • Researched, resolved, and enhanced digital services based on customer feedback, improving customer satisfaction scores by 80%.
  • Created and implemented comprehensive business continuity plans for Business as Usual and Business During COVID-19, ensuring operational resilience during crises.
  • Conducted educational sessions on data analytics, fraud prevention, and cybersecurity awareness within the Consumer Digital Department, enhancing team proficiency and awareness.
  • Managed digital payment platforms (BillPay, Zelle, External, Wire) for consumer and commercial customers, ensuring seamless transactions and client satisfaction. Established strong relationships with line of business partners, stakeholders, executive management, and third-party vendors, facilitating collaboration and achieving shared goals.
  • Coordinated, communicated, and tested launches of digital product releases and enhancements in an Agile environment, ensuring smooth deployments and minimal disruptions.
  • Partnered with corporate training teams to develop training materials for digital products and processes, enhancing client assistance in branch and call center environments.
  • Represented the department on enterprise-wide projects and initiatives, contributing strategic insights and ensuring alignment with organizational goals.
  • Developed and implemented business proposals for enhancements to existing and new products and services, driving innovation and competitive advantage.
  • Assisted South State Bank’s Commercial Lending Department during the COVID-19 Pandemic with the Paycheck Protection Program, supporting commercial clients with government-funded relief.
  • Collaborated with CX, UX, and analytics teams to analyze VoC data and implement product improvements aligned with user needs and business goals.

Consumer Digital Product Acquisition Specialist II

SouthState Bank
Columbia, SC
08.2018 - 10.2019
  • Spearheaded the end-to-end development of a new application product, converting over 7,000 new clients within the first year.
  • Exceeded sales goals by 25% in the first year through successful product launch and client acquisition strategies.
  • Served as Product Owner, managing the application lifecycle including ongoing maintenance and rapid resolution of production issues.
  • Authored and implemented policies and procedures, securing executive-level approval and adoption.
  • Coordinated comprehensive internal and external audits, ensuring compliance and operational readiness.
  • Conducted quality control and maintenance reviews on flagged applications to uphold performance and risk standards.

Teller I

SouthState Bank
Columbia, SC
05.2017 - 08.2018
  • Delivered exceptional customer service by accurately processing daily transactions, including deposits, withdrawals, payments, and account inquiries.
  • Maintained cash drawer accuracy with a daily balancing record of 100%, ensuring compliance with bank policies, and minimizing risk.
  • Identified customer needs and recommended appropriate financial products and services, contributing to branch sales goals.
  • Handled confidential client information with discretion, and adhered strictly to regulatory and security procedures.
  • Resolved customer concerns efficiently, enhancing client satisfaction and retention.
  • Assisted with branch operations, including audit preparation, fraud detection, and procedural updates.
  • Collaborated with team members to improve service delivery processes.
  • Educated customers on banking products and services available at the institution.

Education

Bachelor of Science -

Winthrop University
Rock Hill, SC
05-2017

Skills

  • Product management
  • Digital analytics
  • User experience design
  • Compliance regulations
  • Agile methodologies
  • Project coordination
  • Leadership development
  • Team building
  • Performance improvement
  • Competitive intelligence
  • Mergers and acquisitions
  • Digital transformation
  • Product strategy

Certification

  • SAFe PO/PM 6.0 Certified

Affiliations

  • Coordinated a large-scale volunteer event at Truist Teammates in 2023 to pack and provide 175 students with necessary educational supplies.
  • Organized corporate sponsorship for the 2021 South Carolina Pride Festival, demonstrating community engagement and corporate responsibility.

Timeline

Digital Product Manager

Truist Bank
08.2022 - Current

Prepaid Implementations Analyst I

FIS Global
10.2021 - 08.2022

Consumer Digital Product Strategy & Delivery Speci

SouthState Bank
10.2019 - 10.2021

Consumer Digital Product Acquisition Specialist II

SouthState Bank
08.2018 - 10.2019

Teller I

SouthState Bank
05.2017 - 08.2018

Bachelor of Science -

Winthrop University

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