Leighton Duncan King
Charlotte
Summary
Experienced Project Manager and Client Relations Specialist with a strong background in healthcare, property management, and digital marketing. Proven track record of success in leading cross-functional teams, driving a 79% increase in lease closing rates, elevating client satisfaction by 20%, and enhancing healthcare operational efficiency through the implementation of EHR and strategic staffing. Skilled in project management, process improvement, and data-driven decision-making. Proficient in office administration, adept at managing daily operations and ensuring seamless workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Possesses extensive knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
8
8
years of professional experience
Work History
Office Manager
Theracare Health and Wellness
02.2024 - Current
- Hired to lead office transition and optimize workflows during a strategic restructuring
- Managed all office operations, improving productivity by 40% through workflow optimization and staff schedule management
- Led EHR software implementation and staff training, improving data accuracy and patient record management
- Directed cross-functional team coordination, enhancing care delivery and compliance with healthcare regulations
- Oversaw budget allocation and vendor relationships, reducing costs by 35% through contract negotiation and data-driven strategies
- Managed HR functions, including hiring and onboarding clinicians to strengthen team efficiency and morale
- Performed payor audits for clients, ensuring accurate reimbursement and contract compliance
Leasing Specialist
Kaleido Noda
01.2023 - 02.2024
- Short-term strategic project to increase lease retention and improve marketing performance during lease-up status
- Produced weekly market reports, identifying trends that increased lease retention rates by 35%
- Enhanced client retention by organizing resident events and optimizing communication strategies
- Developed and executed targeted marketing campaigns, boosting property visibility and prospect engagement
- Implemented SEO strategies, increasing organic traffic by 20%
Assistant Property Manager
Mercury Noda
06.2020 - 12.2022
- Achieved a 79% closing ratio by refining lease negotiation processes and enhancing client engagement
- Led resident-focused projects, including community events and communication initiatives, improving resident satisfaction
- Streamlined financial documentation and lease conversion processes, improving operational efficiency
- Strengthened resident relationships, resulting in a 25% increase in referrals
Legal Assistant
Church Watson Law
01.2018 - 04.2020
- Managed legal documentation and client intake, reducing processing time by 20%
- Prepared legal documents with precision, ensuring 100% accuracy in case files
- Streamlined client communications, improving responsiveness and satisfaction
- Supported attorneys with research and case management, increasing case resolution efficiency
Assistant Creative Manager | Technical Director
Gray Television
11.2016 - 01.2018
- Managed creative projects from concept to execution for WTVY brands and products
- Analyzed client and consumer data to drive targeted marketing efforts
- Launched multi-platform news content and sales partnership campaigns, increasing audience engagement and advertising revenue
Education
High School Diploma -
Enterprise High School
Enterprise, AL06-2010
Skills
- Healthcare Project Management
- Property Lease Management
- Creative Campaign Management
- Process Improvement
- Adobe Creative Suite
- After Effects
- Photoshop
- Premiere Pro
- Yardi
- Market Analysis
- Digital Marketing
- SEO
- EHR Software Implementation
- Payor Audits
- Clinician Hiring
- Documentation
- Compliance
- Contract Review
- Customer service
- Office administration
- Organizational skills
- Billing
Timeline
Office Manager
Theracare Health and Wellness
02.2024 - Current
Leasing Specialist
Kaleido Noda
01.2023 - 02.2024
Assistant Property Manager
Mercury Noda
06.2020 - 12.2022
Legal Assistant
Church Watson Law
01.2018 - 04.2020
Assistant Creative Manager | Technical Director
Gray Television
11.2016 - 01.2018
High School Diploma -
Enterprise High School
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