Leiha Coffman
Springerville,AZ
Summary
Accomplished Hospitality Manager with a proven track record at Sal Investments, enhancing hotel service scores through effective team leadership and operational management. Skilled in front office management and adept at multitasking, I significantly improved guest satisfaction and operational efficiency. Expert in data entry, showcasing a results-driven approach with a focus on exceeding quality standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Hospitality Manager
Sal Investments
10.2023 - 05.2024
- Scheduled work hours for all employees to achieve adequate manpower coverage.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Evaluated and promptly resolved lodging facility operational issues.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Hospitality Manager/ Housekeeping Manager
Sal Investments
08.2013 - 10.2022
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Managed team productivity and workflow to exceed quality standards.
- Increased employee performance through effective supervision and training.
Pharmacy Technician
Western Drug and General Store
09.2010 - 10.2011
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Education
Paralegal Certification - Paralegal
University of Arizona
Tucson, AZ04.2023
Skills
- Front Office Management
- Hotel operations
- Data entry proficiency
- Spreadsheets
- Efficient multi-tasker
- Research and data collection
- Time management
- Legal Research
- Legal Terminology
Timeline
Hospitality Manager
Sal Investments
10.2023 - 05.2024
Hospitality Manager/ Housekeeping Manager
Sal Investments
08.2013 - 10.2022
Pharmacy Technician
Western Drug and General Store
09.2010 - 10.2011
Paralegal Certification - Paralegal
University of Arizona
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