Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leika Daris

Orlando,FL

Summary

Healthcare Customer Service professional with over 4 years of experience in patient support and medical claims processing. Expertise in resolving sensitive inquiries and guiding patients through insurance and billing processes. Proficient in high-volume call environments and CRM systems such as Salesforce and Zendesk. Bilingual in three languages, ensuring patient satisfaction while adhering to HIPAA compliance.

Overview

5
5
years of professional experience

Work History

Healthcare Customer Service Representative

Conduent
Orlando, Florida
11.2024 - Current
  • Led a team of 12 call center agents serving an average of 200+ patients daily while maintaining 100% HIPAA compliance.
  • Resolved escalated patient and provider concerns, achieving a 95% first-call resolution rate.
  • Guided members through health insurance plans, coverage details, and claims processes, increasing customer understanding by 30% as measured by post-call surveys.
  • Maintained accurate documentation in CRM systems, reducing record errors by 15%.

Customer Service Representative

Concentrix
Lake Mary, Florida
10.2022 - 07.2024
  • Handled an average of 80–100 inbound calls per day, assisting patients and providers with scheduling, insurance verification, and benefits clarification.
  • Assisted patients and healthcare providers with scheduling, insurance verification, and benefits clarification.
  • Resolved billing inquiries, claims issues, and service-related questions while maintaining confidentiality.

Healthcare Consultant

Arise
Orlando, Florida
03.2020 - 03.2022
  • Handled high-volume inbound calls related to debit card accounts and transactions.
  • Assisted patients with scheduling, insurance verification, and benefit explanation.
  • Processed claims inquiries, billing concerns, and service requests accurately and promptly.

Education

Valencia College
Orlando, FL

Skills

  • healthcare &Compliance: HIPAA Compliance
  • Medical Claims Handling
  • Patient Scheduling & Support
  • Insurance Advising
  • Data Privacy & Security Technical Skills:
  • CRM Documentation
  • Data Entry Accuracy
  • Healthcare quality assurance

Timeline

Healthcare Customer Service Representative

Conduent
11.2024 - Current

Customer Service Representative

Concentrix
10.2022 - 07.2024

Healthcare Consultant

Arise
03.2020 - 03.2022

Valencia College

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