Leila Abrouq
Madison,WI
Summary
Accomplished in both front-of-house and back-of-house operations at Banushi's Bar & Grill, excel in team leadership and effective communication, ensuring top-notch guest satisfaction. Skilled in cost control and fostering vendor relations, significantly enhanced operational efficiency and staff performance, contributing to the restaurant's success. detail-oriented individual with exceptional communication and project management skills. have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
6
6
years of professional experience
Work History
BOH Manager
Banushi's Bar & Grill
05.2018 - Current
- Optimized inventory management for reduced food waste and cost savings.
- Conducted performance evaluations for BOH staff members, providing constructive feedback for continuous growth.
- Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs.
- Led daily pre-shift meetings to review specials and any operational updates.
- Documented and created recipes for menu.
- Resolved conflicts among employees quickly and professionally, fostering positive team dynamics.
- Managed food preparation processes, ensuring consistently high-quality dishes for guests.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled scheduling responsibilities, ensuring adequate staffing levels while minimizing labor costs.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
FOH Manager
Banushi's Bar & Grill
05.2018 - Current
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Performed cash handling activities and secured nightly bank deposits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
Server/ Bartender/Hostess
Banushi's Bar & Grill
05.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Streamlined order-taking process to minimize wait times for diners.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Cyber Security Program
UW Madison
Madison, WINo Degree -
Madison College
Madison, WI09.2017
High School Diploma -
Monona Grove High School
Monona Grove, WI05.2010
Skills
- Professionalism and Work Ethic
- Communication and Interpersonal Skills
- Team Building and Leadership
- Staff Training and Development
- Cost Control and Budgeting
- Scheduling and Rostering
- Waste Reduction and Recycling
- Problem Solving and Decision Making
- Multitasking and Task Delegation
- Vendor Relations and Negotiations
- Problem-Solving
Timeline
BOH Manager
Banushi's Bar & Grill
05.2018 - Current
FOH Manager
Banushi's Bar & Grill
05.2018 - Current
Server/ Bartender/Hostess
Banushi's Bar & Grill
05.2018 - Current
No Degree - Cyber Security Program
UW Madison
No Degree -
Madison College
High School Diploma -
Monona Grove High School
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