Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Leila Allen

Macon,GA

Summary

I have great self motivation. I strive to do my best in any task that comes my way. Taking charge and making sure I get the job done is my main focus. Friends and strangers like to say I'm a happy energetic person. I'm very charismatic and love to cheer every one on. I'm a hard worker and determine to move to the top with any work I come towards .

Overview

16
16
years of professional experience
1
1
Certification

Work History

Retention Account Management

Comcast
09.2023 - Current
  • Delivered detailed reports regularly providing insights about individual accounts'' health status enabling quicker response time for necessary actions.
  • Achieved significant improvements in customer lifetime value through diligent account management practices.
  • Participated in industry events and conferences as a representative of the company, fostering new connections within the professional community that led to valuable leads or referrals.
  • Assisted in training new employees on best practices in retention account management techniques contributing towards their rapid productivity increase.

Collections Representative

Concentrix
12.2021 - Current
  • During my shift I am a high motivational leader
  • I contact all customer with high empathy for missing payments or any information needed for there accounts
  • I stay busy during my shift by assisting servicing calls
  • I answer every call with a smile on my face and in my voice

Financial Advisor

Amscot Financial Corporation
02.2019 - 09.2021
  • Working at Amscot as a financial advisor I was in charge of many different task
  • I managed money checks and different types of cards
  • I made different types of appointment calls and debt collection calls
  • I made sure I handle customers and their personal information carefully
  • Customers was my main focus and no matter what I made sure they left with a great experience

Assistant Manager

Panera Bread
08.2015 - 01.2019
  • Managed a cafe, provided excellent customer service
  • Managed deposits alone with 9 associates at a time
  • I'm a certified training specialist
  • I'm also in charge of hiring employees alone with hosting interviews
  • Alone with Hiring I am in charge of the employee schedule
  • Also I'm safe serv certified

Shift Manager

Burger King Corporation
01.2014 - 01.2015
  • Managed all aspects of food operations
  • Oversaw inventory control and food sanitation and quality control of food and product
  • Maintained excellent customer service by stressing
  • The customer comes first
  • Reduced food waste cost
  • Ensured that all hygiene and sanitation standards are met effectively
  • Trained new hires for work as crew members and assistants
  • Constantly trained and mentored existing employees to deliver food service excellence
  • Handled customer complaints and conflicts
  • Ensured food stocks are in check and inventory is managed effectively
  • Made certain that the cleanliness of the restaurant and work areas is managed appropriately

Cashier

Burger King Corporation
03.2009 - 12.2014

Education

Bachelor In Human Resources - Human Resources Development

University of Phoenix
Tempe, AZ

Graduation - Associate in Business Management

University of Phoenix
Tempe, AZ
03.2024

Skills

  • Serv safe
  • Financial Planning
  • Business Development
  • Financial Analysis

Certification

ServSafe, 01/01/13, 01/01/20

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Leader

Timeline

Retention Account Management

Comcast
09.2023 - Current

Collections Representative

Concentrix
12.2021 - Current

Financial Advisor

Amscot Financial Corporation
02.2019 - 09.2021

Assistant Manager

Panera Bread
08.2015 - 01.2019

Shift Manager

Burger King Corporation
01.2014 - 01.2015

Cashier

Burger King Corporation
03.2009 - 12.2014

Bachelor In Human Resources - Human Resources Development

University of Phoenix

Graduation - Associate in Business Management

University of Phoenix

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Leila Allen