Leila Ash
Denver,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I bring a wealth of experience in administrative roles and customer service that have honed my skills in data management, document handling, and process optimization. My background in graphic design and real estate has also strengthened my organizational abilities and attention to detail, which are crucial for data entry tasks. I am passionate about creating efficient workflows and providing exceptional service, and I am eager to bring my skills to a data-driven role.
Overview
11
11
years of professional experience
Work History
Administrative Operations Specialist
Lockton Companies
01.2023 - 12.2023
- Processed and organized over 60 policy-related tasks per day, ensuring accuracy and timely document handling.
- Utilized ImageRight and AutoCert software to create, modify, and organize insurance certificates and policy documents.
- Managed and updated client files, tracked communications, and processed renewals, maintaining a high level of accuracy in document processing.
- Streamlined internal processes to reduce errors and increase efficiency in the insurance documentation workflow.
Customer Service Representative
Phoenix Clean Energy
01.2019 - 09.2020
- Entered customer interaction details into Salesforce to track requests, document issues, and monitor resolutions.
- Provided technical support to customers regarding solar projects, ensuring accurate data entry and prompt follow-up for issue resolution.
- Ensured data integrity by maintaining accurate records of customer feedback, system concerns, and service requests.
- Contributed to process improvements that enhanced customer satisfaction and optimized operational workflows.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Graphic Designer
Signal Graphics
01.2017 - 10.2019
- Developed promotional & marketing material from business cards, brochures, corporate identity, signs, banners, calendars, post cards, to special event invites, coupons & much more.
- Worked with clients to gather & define requirements, establish scopes & managed project milestones.
- Used Adobe Creative Suite (Photoshop, Illustrator, Indesign) to create digital images & layouts for multiple projects.
- Communicated with customers to present mockups & collect information for adjustments.
- Set customer provided art up for production & press.
Real Estate Agent
Keller Williams Cherry Creek
03.2013 - 04.2016
- Helped buyers & sellers to navigate the property market.
- Assisted experienced agents with their business & transactions.
- Showed properties to potential buyers & other brokers at open houses & by appointment.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Transaction Coordinator
Like Clockwork Transaction Management
02.2014 - 03.2016
- Assisted real estate agents with the management of both buy-side and sell-side transactions, ensuring all documentation was accurate and deadlines were met.
- Managed transaction-related paperwork and tracked important dates, ensuring smooth communication and data entry across the team.
- Followed up weekly with agents to ensure timely and accurate completion of all necessary tasks.
Education
Licensed Real Estate Agent (Residential) - Licensed Real Estate Agent (Residential)
Kaplan University
Denver, CO01-2013
Bachelor of Arts - Graphic Design
The Art Institute
Denver, CO04-2006
Associate of Arts - Graphic Design
The Art Institute
San Francisco, CA04-2004
Skills
- Experienced in data entry with a focus on accuracy and efficiency
- Proficient in Salesforce, Microsoft Excel, and various office tools to maintain organized records and documentation
- Strong attention to detail with a focus on error-free data processing and file management
- Effective communicator with a customer-first mindset
- Ability to work under tight deadlines while maintaining high-quality standards
Languages
Persian
Native or Bilingual
Timeline
Administrative Operations Specialist
Lockton Companies
01.2023 - 12.2023
Customer Service Representative
Phoenix Clean Energy
01.2019 - 09.2020
Graphic Designer
Signal Graphics
01.2017 - 10.2019
Transaction Coordinator
Like Clockwork Transaction Management
02.2014 - 03.2016
Real Estate Agent
Keller Williams Cherry Creek
03.2013 - 04.2016
Licensed Real Estate Agent (Residential) - Licensed Real Estate Agent (Residential)
Kaplan University
Bachelor of Arts - Graphic Design
The Art Institute
Associate of Arts - Graphic Design
The Art Institute
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