Leila Baggett
Virginia Beach,VA
Summary
Logistics & Supply Chain professional experienced and skilled in transportation operations, billing reporting, and operational management. Proven expertise in logistics operations, transportation costs, and exceptional customer service with a demonstrated ability to build productive relationships and achieve company goals
Overview
32
32
years of professional experience
Work History
Manager, Freight Audit & Billing
DB Schenker
09.2020 - Current
- Manage US Team & Foreign Team of employees to provide internal and external support for transportation/logistics services outside of the US that require customers to be billed in the US; Third Party Billing
- Manage the billing process according to customer requirements
- Principal Accountabilities:
- Coordinate shipments that are moving from offshore to offshore locations, including: Setting up new business
- Coordinate with sales, offshore locations, customers, and third parties
- Document requirements and/or SOPs
- Ensure the account activities and billing process according to customer requirements
- Audit shipments and invoices from offshore against customer requirements and customer tariff
- Analyze shipment documentation provided, make determination as to compliance with SOP, provide parties with requirements to align to SOP, determine when billing fulfillment met and execute billing process
- Shipment data entry and billing in the transport management system to customers and offshore locations
- Research and resolve accounting issues and other complex transactional items
- Act as a primary point of contact for third-party billing requests
- Coordinate within the department, account manager, collections department and other parties, as necessary
- Work closely with various parties within the organization and the customer to assure the customer requirements/billing requirements are met and processes support the billing process
- Escalate issues to department management with recommendations and justification, where possible
- Assist in other tasks, as needed Customer reporting to include: Review of disputes for action needed
- Customer payment expectations and tracking
- Root causes analysis of incorrect billings
- Follow up on disputes with billing teams
- Creation of systematic credits for the cancelation of incorrect invoices
- Experience Alteryx, Avatar, Automation Billing, Rate Card auditing
Director Of Operations
OrienUSA, LLC
05.2010 - 09.2019
- Invoice orders for the managing partner; coordinate shipping orders with warehouse; assign and confirm carriers and bills of lading with clients; MRP Reports/Inventory Reports using Excel 2010 confirm freight costs with freight companies; handle government inquiries and bids; manage financial accounts and records; submit Purchase Orders to overseas manufacturers; perform receptionist functions including customer and client services; track inventory, shipments, and deliveries
- Bill All EDI Invoices
- Travel to China to Negotiate the Cost of goods with factory owners/ Travel to the warehouse for Inventory control
Transportation Manager
Inchcape Shipping
02.1992 - 11.1995
- Managed accounts payable and accounts receivable for a joint venture consisting of 7 companies; performed freight cashier and receptionist functions; worked with customs to clear cargo for importation and exportation
- Forecast shipping costs for vessels
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Financial Management
- Computer Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Documentation And Reporting
- MS Office
- Interpersonal Relations
- Process Improvement
- Schedule Management
- Employee Development
- Performance reviewing
Timeline
Manager, Freight Audit & Billing
DB Schenker
09.2020 - Current
Director Of Operations
OrienUSA, LLC
05.2010 - 09.2019
Transportation Manager
Inchcape Shipping
02.1992 - 11.1995