Leila Basu
Belmont,MA
Summary
Knowledgeable [Desired Position] with solid background in managing produce inventory and maintaining high standards of freshness and quality. Successfully collaborated with teams to ensure efficient stock rotation and display setups, contributing to increased customer satisfaction. Demonstrated ability in handling perishables and maintaining clean, organized workspace.
Experienced with produce handling, ensuring high-quality standards and freshness. Utilizes strong organizational skills to manage stock and maintain appealing displays. Knowledge of effective team collaboration and adaptability to meet changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Deli and Produce assistant
Roche Bros Supermarkets
10.2021 - 10.2024
- Supervisor Rich Hennessey
Customer service representative and claims representative
TTEC Teletech
10.2020 - 07.2021
- Answered a high volume of calls daily for Cardholders with Bank Of America Prepaid Cards for Unemployment.
- Assisted cardholders with their banking needs through using Bank Of America Systems.
- Worked mostly in claims department, filing claims for fraud, ordering new cards, pin changes account update needs and filing complaints for cardholders in regards to their unemployment claims during covid. Transfers and supervisor call facilitation for cardholders.
- Operated all regular call center systems and maintained high standard of customer care.
- Bank Of America Prepaid cards For Unemployment Contract
Teachers Assistant
BEDP aftercare program
09.2019 - 03.2020
- Teachers assistant for morning care and aftercare program at Daniel Butler Elementary School.
- Care for children of all ages, entertaining and monitoring them daily to ensure the best morning and aftercare activity environment for the children.
- School closed due to covid and customer service representative remote proved to be a good use of skillset and strengths.
- Program Director Joanne Tirimacco joanne@bedp.org
Infant and young childrens teachers assistant
Christ Lutheran Daycare
01.2018 - 01.2019
- Caring for children 3 to 5 years of age primarily. Daily routine and care including diaper changes, toilet training. Meeting naptime and meal needs. Discipline and firm boundaries for child safety. Certificate for CPR.
- Entertaining and nurturing childrens development through pretend play and engaging them in conversation and play to build their language skills.
- Arts, crafts, social activities. Engaging with parents appropriately around their child needs and sharing special moments throughout the day.
- Program Director at the time of employment Jenn Vogel
- Jennmarie2332@yahoo.com
- Jenn Vogel is now working at Open Wings Daycare Watertown 465 Mt Auburn St and is extremely sweet and has provided reference for me via email and phone for me in the past
Pet Sitter Dog Walker
Whiskers and Leo
06.2015 - 02.2016
- Cared for a variety of pets: including walking, feeding, medicating and cleaning up
- Documented care through photos and conversations with owners
- Tracked and organized care through GPS and computer systems
Administrative assistant
Colebrook Bosson Saunders
12.2002 - 01.2011
- Managed phone communications
- Managed and organized product inventory
- Assisted customers purchases of high end ergonomic office furniture and equipment
- Handled administration of shipping and distribution
- Damianmartincolebrook@gmail.com for Reference request
Temporary Receptionist
Adecco
05.2001 - 06.2002
- Managed phone communications
- Organized and distributed incoming mail
- Welcomed clients to office
- Filed information
- Data entry
Office assistant
John Boulos Optometrist
05.1998 - 06.1999
- Sales Glasses Lenses
- Taught contact lens education to patients
- Repaired glasses
- Transcribed patient interviews and histories from paper notes to computer based files
- Updated patient histories regularly
- Maintained appearance of the showroom
- Transported monies to and from bank
Education
High School -
Auburn High School
Hawthorn East Melbourne, VICTORIASkills
- Exceptional communication
- Strong customer service focus
- Computer proficient
- Fast learner
- Exceptional attention to detail
- Empathic and practical
- Shelf stocking
- Labeling accuracy
- Cleaning procedures
- Customer engagement
Certification
- EEC teacher assistant certified for preschool and infant care, EEC - From 2017
Timeline
Deli and Produce assistant
Roche Bros Supermarkets
10.2021 - 10.2024
Customer service representative and claims representative
TTEC Teletech
10.2020 - 07.2021
Teachers Assistant
BEDP aftercare program
09.2019 - 03.2020
Infant and young childrens teachers assistant
Christ Lutheran Daycare
01.2018 - 01.2019
Pet Sitter Dog Walker
Whiskers and Leo
06.2015 - 02.2016
Administrative assistant
Colebrook Bosson Saunders
12.2002 - 01.2011
Temporary Receptionist
Adecco
05.2001 - 06.2002
Office assistant
John Boulos Optometrist
05.1998 - 06.1999
High School -
Auburn High School
Section name
For employer or personal references, please email and I will reach out to the individuals in question and get them to reach out to you. Thank you for considering me for your employment position.
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