Leila Bell
Richmond,VA
Summary
Hard-working experienced hospitality professional seeking to expand talents towards customer service opportunities, with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience with a business.
Overview
3
3
years of professional experience
Work History
Server/QA
Kismet Modern Indian
11.2023 - Current
- Cross-trained in multiple roles
- Sets and maintains a positive tone for guests’ while guiding them through dining experience
- Upholds thorough food & beverage menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Promoted wine menu to complement chef's dinner specialties.
- Maintains customer satisfaction with timely table check-ins to assess food and beverage needs.
- Effectively resolves any guest concerns and ensures 100% guest satisfaction
- Anticipating, preparing for, and managing workflow during max capacity in restaurant
- In charge of QA in food window confirming all communication is clear between guests, FOH, BOH, and team leaders
- Maintains cleanliness and organization in FOH and BOH throughout every shift.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
Lead Server
Cracker Barrel
03.2021 - 03.2024
- Provides remarkable customer service by staying attentive to guests’ needs
- Engages with 50-100 guests per shift, while maintaining customer loyalty by encouraging new guests to return and continuing to serve regular guests on a weekly basis
- Upselling based on guests’ specific preferences resulting in 12% above this location’s average food and beverage sales
- Promoted to train new hires in job specific skills and customer service expectations needed to meet company standards and guest satisfaction
- Maintains efficiency while greeting guests, taking orders, and accurately entering orders into POS system.
Temporary Nurse Aide
Bonview Health and Rehabilitation
08.2021 - 01.2022
- Assisted CNAs in all aspects of care
- Taking vital signs at assigned times
- Assistance with feeding, dressing, grooming
- Charting and data entry throughout entire shift
- Recognizing changes in patient’s health and reporting to nurses
- Provided support and consolation to patients and their loved ones during difficult times in care.
Education
Ongoing in Health Sciences - Health Sciences
Brightpoint Community College
Midlothian, VAHigh school Diploma -
Penn Foster High School
07.2019
Skills
- Guest satisfaction & engagement
- Troubleshooting
- Detail-oriented
- Typing 40WPM
- Microsoft & Google
- Excellent Organization
- Safe Food Handling
- Food sales and promotion
- Point of sale operation
- Table setting knowledge
- Wine service
- Suggestive Selling
- High-volume dining
- Quality Control
Timeline
Server/QA
Kismet Modern Indian
11.2023 - Current
Temporary Nurse Aide
Bonview Health and Rehabilitation
08.2021 - 01.2022
Lead Server
Cracker Barrel
03.2021 - 03.2024
Ongoing in Health Sciences - Health Sciences
Brightpoint Community College
High school Diploma -
Penn Foster High School
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